Assistant Grand Vendeur - Miami Design District, Women's

LVMH Group; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

The Assistant Grand Vendeur in the Miami Design District supports the Grand Vendeur with appointments, client communications and sales, upholding Christian Dior standards of service.

This role requires 1-2 years of luxury retail experience, strong brand knowledge, superb interpersonal skills, and the ability to multitask in a fast-paced environment. You will handle CRM updates, gifts, letters, and aftersales support.

Qualifications

• 1-2 years of retail experience preferably in a luxury market.
• Strong brand and product knowledge.
• Strong interpersonal and relationship building.
• Remain calm and organized while operating at a fast pace.

Responsibilities

• Assist Grand Vendeur with appointments and client communications.
• Process transactions on behalf of the Grand Vendeur.
• Provide aftersales service to Grand Vendeur clients.
• Facilitate communication with clients, management, and boutique network.
• Manage incoming requests to the Grand Vendeur.
• Perform housekeeping and administrative tasks.
• Prioritize and manage deliveries and shipments for clients.
• Arrange gifts and letters for clients' special dates.
• Record and maintain client profiles in Dior Star CRM.
• Manage sales entries on behalf of Grand Vendeur.
• Demonstrate strong client knowledge with urgency in service and problem solving.

Skills

Urgency

Communication

Attention to detail

Ownership

Follow-up

Agile

Organization

Learning quickly

Creative problem solving

Multitasking

Tools

Dior Star CRM

Job description

Assistant Grand Vendeur - Miami Design District, Women's

The Assistant, Grand Vendeur is responsible for assisting the Grand Vendeur with the day-to-day job functions to successfully support his/her clients and sales. The Assistant must maintain the highest level of customer service in all communications in line with Christian Dior expectations.

Job responsibilities

Tasks and Responsibilities

• Assist Grand Vendeur with all appointments and client communications
• Process transactions on behalf of the Grand Vendeur
• Provide aftersales service to Grand Vendeur clients
• Assist Grand Vendeur by facilitating communication with clients, management, and boutique network
• Manage all incoming requests to the Grand Vendeur
• Execute miscellaneous housekeeping & administration tasks when needed
• Prioritize / project manage deliveries and shipments for Grand Vendeur clients
• Assist with gifts and letters for clients-birthdays, anniversaries, etc
• Record client details and maintain client profiles within Dior Star CRM platform
• Manage sales through platform on behalf of Grand Vendeur
• Strong client knowledge with a sense of urgency on client service and problem solving

Profile

Skills and Competencies

• Sense of urgency and strong communication skills
• Excellent attention to detail and ownership of client information
• Strong follow up and follow through skills
• Agile and adaptable
• Excellent Organizational Skills
• Ability to learn quickly when facing new problems
• Ability to think outside the box when solving client problems
• Ability to multitask and work efficiently

Requirements

• 1-2 years of retail experience preferably in a luxury market
• Strong brand and product knowledge
• Strong interpersonal and relationship building
• Remain calm and organized while operating at a fast pace

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.

Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.