Assistant GM - Lead Team, Customer Experience & Ops

Appone; San Dimas (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Fitness Ventures LLC, owner of CRUNCH Fitness locations across the United States, seeks an Assistant General Manager to support the General Manager and uphold our No Judgments philosophy. The AGM will lead the front-line team and oversee member services at the counter, embodying CRUNCH values and ensuring an exceptional member experience.

In this role you will recruit, train, and coach staff, enforce SOPs, resolve issues promptly, and help create a welcoming, high-standard facility where every

Qualifications

• High school diploma or equivalent required.
• Eligible to work in the United States.
• No other specific technical requirements provided in the posting.

Responsibilities

• Demonstrate working knowledge of standard operating procedures and policies.
• Assist General Manager to communicate and implement company policies and procedures.
• Encourage staff to work as a team and be productive.
• Demonstrate decisive action when needed.
• Proactively recruit, interview, and hire talented team members.
• Lead, motivate, and manage a team to meet revenue targets.
• Ensure proper tracking of leads and community partnerships.
• Resolve staff or customer issues following company procedures.
• Maintain a clean, safe, and welcoming facility environment.
• Process payroll-related tasks as needed.

Job description

Fitness Ventures LLC, owner of CRUNCH Fitness locations across the United States, seeks an Assistant General Manager to support the General Manager and uphold our No Judgments philosophy. The AGM will lead the front-line team and oversee member services at the counter, embodying CRUNCH values and ensuring an exceptional member experience.

In this role you will recruit, train, and coach staff, enforce SOPs, resolve issues promptly, and help create a welcoming, high-standard facility where every