Assistant GM: Lead Restaurant Team & Guest Experience

OhioMeansJobs Highland County; Indiana (PA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k with company match

Paid Time Off (PTO)

Opportunities for advancement

Job summary

Dunkin' Donuts is seeking an Assistant General Manager to support the Restaurant Manager, oversee shifts and lead the team in delivering friendly guest experiences and operational excellence.

You will help execute brand standards, training, and new product rollouts, manage scheduling and inventory, and support profitability while ensuring safety and compliance with franchisee policies.

Qualifications

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality

Responsibilities

• Able to perform all responsibilities of restaurant team members
• Lead team meetings, along with Restaurant Manager
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable
• Execution of Point of Purchase in-store set up per Brand standards
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Support RM in assigning staff and deployment
• Support to RM in completion of supplier and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
• Engages with Dunkin' Brands Field Operations team as appropriate

Skills

Fluent English

Basic computer skills

Basic math

Leadership experience

Job description

Dunkin' Donuts is seeking an Assistant General Manager to support the Restaurant Manager, oversee shifts and lead the team in delivering friendly guest experiences and operational excellence.

You will help execute brand standards, training, and new product rollouts, manage scheduling and inventory, and support profitability while ensuring safety and compliance with franchisee policies.