General Manager (Dunkin)

LV Petroleum; Lamar (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Dunkin’ seeks a General Manager to lead the restaurant team in delivering guest experiences, achieving operational excellence, and driving sales and profitability.

You will oversee the restaurant’s daily operations, recruit and develop staff, manage inventory and costs, ensure food safety and quality, and uphold Dunkin’ brand standards with a focus on service and professionalism.

Qualifications

• Hospitality management experience required.
• Budgeting, inventory control and food handling knowledge.
• Excellent leadership and communication skills.
• Kitchen management experience desirable.

Responsibilities

• Oversee day-to-day restaurant operations.
• Recruit, hire, train and develop team members and leaders.
• Ensure guests receive exceptional service and high-quality food and beverages.
• Manage inventory, food costs, labor and expenses.
• Ensure compliance with brand standards and policies.
• Maintain a safe, clean environment for guests and staff.
• Conduct performance evaluations and implement corrective action.
• Create and manage staff schedules to optimize labor.
• Monitor sales and financial reports to improve performance.
• Drive sales, guest satisfaction, and overall profitability.
• Lead by example in punctuality, appearance, professionalism and guest service.

Skills

Leadership

Budgeting

Inventory control

Food handling standards

Kitchen management

Problem-solving

Communication

Customer service

Job description

As a General Manager at Dunkin’, you will lead your restaurant team in delivering exceptional guest experiences, achieving operational excellence, and driving sales and profitability. You will be responsible for managing all aspects of the restaurant, including team development, customer satisfaction, food safety, and financial performance.

Key Responsibilities:

• Oversee the day-to-day operations of the restaurant
• Recruit, hire, train, and develop team members and shift leaders
• Ensure all guests receive exceptional service and high-quality food and beverages
• Manage inventory, food costs, labor, and operational expenses
• Ensure compliance with Dunkin’ brand standards, policies, and procedures
• Maintain a safe, clean, and sanitary environment for guests and employees
• Conduct performance evaluations and implement corrective action plans as needed
• Create and manage staff schedules to optimize labor while maintaining appropriate service levels
• Monitor sales and financial reports and take appropriate action to improve restaurant performance
• Drive sales, guest satisfaction, and overall restaurant profitability
• Lead by example in all areas, including punctuality, appearance, professionalism, and guest service

• Proven experience in hospitality management, preferably in a quick service fast food restaurant or hotel setting.
• Strong knowledge of budgeting, inventory control, and food handling standards.
• Excellent leadership skills with the ability to motivate and develop a diverse team.
• Experience in kitchen management is highly desirable.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Exceptional communication skills, both verbal and written.
• A passion for providing outstanding customer service and enhancing guest experiences.