Assistant GM: Lead Hotel Ops, Guest Experience & Growth

Homewood Suites Montgomery East - Montgomery, AL; Olde Acres (AL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Hotel discounts

Education support

401(k) with match

Career growth

Job summary

Flynn Hospitality in the United States is seeking an Assistant General Manager to lead hotel operations and uplift guest satisfaction. You will report to the General Manager and guide front office, housekeeping, and F&B teams to deliver exceptional service.

The ideal candidate has 2-4 years of hotel management experience and a guest-first mindset, with strong leadership and communication skills. Weekend and holiday shifts required, with opportunities for career growth and mentorship.

Qualifications

• Bachelor's degree in Hospitality, Business, or related field (preferred).
• 2-4 years of hotel management experience (front desk, operations, or rooms).
• Strong leadership, communication, and multitasking skills.
• Experience with hotel systems such as PMS, POS, and guest feedback tools.
• Guest-first mindset with a commitment to service excellence.
• Flexibility to work weekends, holidays, and varied shifts.

Responsibilities

• Support the General Manager in the daily operations of the hotel
• Lead teams across front office, housekeeping, and food & beverage departments
• Oversee staffing, training, coaching, and performance evaluations
• Manage financial reporting, cost controls, and guest satisfaction goals

Skills

Leadership

Communication

Multitasking

Guest focus

Education

Bachelor's degree in Hospitality, Business, or related field

Tools

PMS

POS

Guest feedback tools

Job description

Flynn Hospitality in the United States is seeking an Assistant General Manager to lead hotel operations and uplift guest satisfaction. You will report to the General Manager and guide front office, housekeeping, and F&B teams to deliver exceptional service.

The ideal candidate has 2-4 years of hotel management experience and a guest-first mindset, with strong leadership and communication skills. Weekend and holiday shifts required, with opportunities for career growth and mentorship.