Assistant GM: Lead Gym Team & Free Membership

Crunch Fitness; Edmond (OK); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Free gym membership

PTO

Subsidized health insurance

HSA

Short-term disability

Basic Life and AD&D

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Edmond, OK is seeking an Assistant General Manager to partner with the Managing Partner to run daily club operations, drive sales, member satisfaction and overall facility cleanliness.

You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants, manage scheduling and labor, uphold policy standards, and deliver a premium, no-judgments gym experience.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred
• Experience executing objectives quickly and effectively including achieving KPIs required
• Experience leading and/or supervising employees preferred
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels and controls overtime
• Ability to maintain high standards at the gym
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, to maintain proper staffing levels at all times
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards
• Lead by example by delivering personal and team performance targets
• Manage team member performance standards, with on-going development, training, and coaching
• Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience”
• Assist and support to the Managing Partner in the areas such as, but not limited to:
• Scheduling and labor management
• Member service resolution with pace and empathy
• Resolving or escalating employee issues or concerns
• Lead generation and outreach efforts to impact new member sales
• New member acquisition and member integration into all services and programs offered
• Team member goal setting, development plans, and regular staff meetings
• Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
• Involvement and supervision in all front desk related activities
• Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight
• Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
• Ensure consistent compliance with all Crunch policies, procedures, and service standards

Skills

Fitness management

Customer service leadership

Staff supervision

CPR/AED certification

Labor scheduling

Integrity

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Edmond, OK is seeking an Assistant General Manager to partner with the Managing Partner to run daily club operations, drive sales, member satisfaction and overall facility cleanliness.

You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants, manage scheduling and labor, uphold policy standards, and deliver a premium, no-judgments gym experience.