Assistant General Manager, Gym & Member Experience

Epic Crunch Jobs; Edmond (OK); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Free gym membership

Health insurance - subsidized (medical

Dental/vision coverage

HSA

Short-term disability

Basic Life and AD&D

Job summary

Crunch Fitness - Undefeated Tribe in Edmond, OK seeks an Assistant General Manager to join the leadership team and support the Managing Partner with daily club operations, sales success, member satisfaction, and facility cleanliness.

You will lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants, ensuring a high-care, high-performance culture and a welcoming, no-judgments environment for members.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred.
• Experience executing objectives quickly and effectively including achieving KPIs required.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required.
• Understanding of labor control, optional staffing levels and controls overtime.
• Ability to maintain high standards at the gym.
• Ability to demonstrate integrity and judgment that inspires trust.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff of Member Service Representatives.
• Monitor scorecard performance to meet or exceed KPI standards.
• Lead by example delivering personal and team performance targets.
• Manage performance standards with coaching and development.
• Support Managing Partner in scheduling, labor management, and member service resolution.
• Oversee front desk activities and club asset management.

Skills

Leadership

KPIs

Customer service

Hiring & training

Communication

CPR/AED certification

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Edmond, OK seeks an Assistant General Manager to join the leadership team and support the Managing Partner with daily club operations, sales success, member satisfaction, and facility cleanliness.

You will lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants, ensuring a high-care, high-performance culture and a welcoming, no-judgments environment for members.