Assistant GM: Lead Bakery Team & Guest Experience

Panera LLC; Lumberton (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay & quarterly bonuses

Free on‑shift meals & unlimited drinks

Paid vacation, sick time, holidays

Medical, dental, vision, life, pet ins

401(k) with match

Career advancement & leadership dev

Tuition discounts

Team member assistance program

And more

Job summary

Panera LLC – Lumberton, NC seeks an Assistant General Manager to lead a beloved bakery-cafe team, partner with the General Manager, and drive operations to great guest experiences daily.

You will hire, train, and develop teammates, manage scheduling, and uphold Panera’s standards while building a warm, collaborative culture. This role requires flexibility and a customer-first mindset to grow the business.

Qualifications

• Minimum age 18 years.
• 1+ years of restaurant management experience preferred.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen.
• Proven availability to run great shifts while directing, motivating, coaching and developing others.
• Flexible hours including nights and weekends in a fast-paced environment.

Responsibilities

• Support the General Manager by making key decisions and problem solving.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Assist with hiring, onboarding, and training of new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team.
• Assist with managing team performance to ensure goals, standards and guest service expectations are met.
• Partner with the General Manager to develop managers on people’s processes and Panera’s Guiding Values & Behaviors.
• Build relationships to grow long-term, loyal guests and ensure excellence in food quality and service.

Skills

Restaurant management

Leadership

Food service operations

ServSafe certification

Staff training

Job description

Panera LLC – Lumberton, NC seeks an Assistant General Manager to lead a beloved bakery-cafe team, partner with the General Manager, and drive operations to great guest experiences daily.

You will hire, train, and develop teammates, manage scheduling, and uphold Panera’s standards while building a warm, collaborative culture. This role requires flexibility and a customer-first mindset to grow the business.