Assistant GM: Lead a High-Volume Venue & Guest Experience

Topgolf; San Jose (CA); Sur place; USD 98 000 - 132 000; Plein temps

Avantages offerts par ce poste

Free Play

Half-price food

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Mental well-being platform

Résumé du poste

Topgolf is seeking an Assistant General Manager to lead operations across a high-energy, high-volume venue. You will supervise department managers, drive profitability, and ensure safety and excellent guest service while modeling Topgolf's core values.

You will coach leaders, manage staffing and scheduling, and own venue accountability in the GM's absence. The role requires a proven multi-unit leadership track record and a passion for hospitality.

Qualifications

• 5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 years as an Assistant General Manager or General Manager in a multi-unit operation.
• Bachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered.

Responsabilités

• Lead Venue Operations: oversee department managers and teams to deliver best-in-class guest experiences, manage standards, staffing, and safety.
• Develop and Coach Leaders: invest in growth of direct reports, support hiring, scheduling, and team building.
• Drive the Guest Experience: stay visible on the floor, elevate guest experiences, and champion hospitality.
• Represent the Brand and Community: build relationships with local organizations and support brand events and activations.

Connaissances

Leadership

Operations management

Multi-unit experience

Budgeting

Communication

Staff development

Formation

Bachelor's degree or equivalent

Description du poste

Topgolf is seeking an Assistant General Manager to lead operations across a high-energy, high-volume venue. You will supervise department managers, drive profitability, and ensure safety and excellent guest service while modeling Topgolf's core values.

You will coach leaders, manage staffing and scheduling, and own venue accountability in the GM's absence. The role requires a proven multi-unit leadership track record and a passion for hospitality.