Assistant General Manager (Wet Side)

goldfish-careers; Ladera Ranch (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Free uniforms

Opportunity for advancement

Job summary

Goldfish Swim School is seeking an Assistant General Manager in Ladera Ranch, CA, responsible for overseeing daily operations, staffing, customer service, and pool operations. The role includes training staff, managing performance, and ensuring compliance with quality standards.

Ideal candidates will have excellent communication skills, management experience, and the ability to work with children. Benefits include a competitive salary, 401(k) matching, and opportunities for advancement.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Must pass background examinations included with training.
• Experience as a certified lifeguard or youth sports instructor/coach is required.
• Two or more years of management experience preferred.

Responsibilities

• Directs daily operations to ensure compliance with GSS standards.
• Trains and oversees aquatics department staff.
• Manages staff to ensure productivity and employee satisfaction.
• Implements emergency procedures and trains staff.

Skills

Interpersonal communication

Organizational skills

Training and development

Ability to work with children

Education

High school diploma or GED

Bachelor’s degree or higher preferred

Tools

Links software

Lifeguard certification

CPR/AED certification

First Aid certification

Job description

Job Title

Assistant General Manager

Summary

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.

Duties and Responsibilities

1. Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
2. Assists General Manager and department managers with fulfillment the daily tasks.
3. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
4. Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
5. Provides sales and marketing training to all qualified sales staff.
6. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
7. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
8. Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
9. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
10. Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
11. Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.
12. Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
13. Fulfills other duties and responsibilities as assigned by the Employer.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

Requirements

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)
• High school diploma or GED is required
• Bachelor’s degree or higher preferred
• Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required
• Two or more years management experience preferred
• Two or more years as a swimming instructor preferred
• Lifeguard, CPR/AED and first Aid certifications required
• Shallow water attendant highly recommended

Work Environment

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.