Assistant General Manager - West Memphis AR

Park Inc; West Memphis, Northern (AR, KY); On-site; USD 46,000 - 47,000; Full time

Benefits offered by this job

Full Benefits Package

Retirement options

Career growth

Dynamic team culture

Job summary

Park Inc. is seeking a dynamic Assistant General Manager to lead the valet team at Southland Casino in West Memphis, AR. You will drive guest experience, coach a fast-paced team, and set the tone for outstanding service.

Responsibilities include front-line leadership, operations oversight, guest liaison, talent development, and continuous improvement to ensure top-tier guest interactions.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• Excellent customer service skills with client focus.
• Strong English communication skills.
• Proven leadership experience in fast-paced hospitality or valet environments.

Responsibilities

• Lead the Front Line: supervise, train, and inspire our valet crew to deliver 5-star customer service.
• Master the Operations: manage shift schedules, ensure full coverage, and keep operations running smoothly.
• Be the Client & Guest Liaison: work closely with casino leadership and handle guest interactions with grace and charm.
• Develop Talent: coach, mentor, and retain top talent while building culture of teamwork and safety.
• Keep Quality High: perform
• mystery shop
• audits, review daily reports, and spot opportunities to improve operations.

Skills

Leadership

Customer service

Scheduling

Problem solving

Teamwork

Communication

Education

Bachelor's degree or equivalent work experience

Job description

Job Details

Job Location: Southland Casino - West Memphis, AR 72301

Salary Range: $46,000.00 - $47,000.00 Salary/year

Job Shift: All

Pay: $46,000 – $47,000 / year (Salaried)

Position Type: Full-Time / All Shifts

High-Energy Assistant General Manager – Valet & Guest Experience

Step Into the Spotlight: Lead the Action at Southland Casino!

Love high-energy environments, leading great teams, and being at the center of the action? Park Inc is looking for a dynamic, hands‑on Assistant General Manager to lead our valet team at Southland Casino in West Memphis!

If you thrive on fast‑paced hospitality, making people smile, and coaching a winning team, this is your stage. You won't just be managing parking—you’ll be setting the tone for every guest's entire casino experience.

Perks & Why You’ll Love Working Here

• Thriving Casino Energy: Work in one of the premier entertainment destinations in the region—no boring desk days!
• Career Growth: Fast-track your management career with direct operational leadership experience.
• Full Benefits Package: Health, dental, vision, and retirement options.
• Dynamic Team Culture: Lead, mentor, and build a fun, supportive team environment.

What You’ll Be Doing

• Lead the Front Line: Supervise, train, and inspire our valet crew to deliver 5‑star customer service.
• Master the Operations: Manage shift schedules, ensure full coverage, and keep operations running smooth and fast.
• Be the Client & Guest Liaison: Work closely with casino leadership and handle guest interactions with grace and charm.
• Develop Talent: Coach, mentor, and retain top talent while building a culture of teamwork and safety.
• Keep Quality High: Perform fun "mystery shop" audits, review daily reports, and spot smart opportunities to make operations even better.

What Makes You a Great Fit?

• High energy, positive attitude, and a passion for customer service.
• Proven leadership experience in hospitality, valet, retail, or fast‑paced team environments.
• Strong organizational skills with a flair for scheduling and problem‑solving.
• Great communication skills and a team‑first mindset.

Qualifications

• Minimum of 3 years in a fast paced work environment, parking management preferred
• Experience managing a large workforce with a variety of roles and responsibilities
• Bachelor's degree or equivalent work experience preferred
• Excellent organizational, time management, and problem solving skills
• Excellent customer service skills with client focus, and an ability to work with all staff levels
• Excellent interpersonal and excellent written and verbal English communication skills
• Strong computer skills, including Microsoft Outlook, Word, and Excel
• Must be detailed oriented and able to make sound decisions withing assigned deadlines
• Ability to work outdoors with exposure to extreme weather conditions
• Must possess a valid drivers license at all times
• Must have at least 3 years driving history with a good driving record
• Must be able to drive a manual transmission (stick shift)
• This is a 7 day operation and some days we provide service 24 hours
• Must be willing and able to work nights, weekends, and holidays as needed
• Ability to stand for long periods of time as well as jog/run on a consistent basis