Valet Supervisor

LAZ Parking; Memphis (TN); On-site; USD 25,000 - 28,000; Full time

Job summary

LAZ Parking is seeking a Valet Supervisor for our Downtown Memphis operations. You will oversee valet activities during your shift, assist guests, and coordinate with the Valet Manager to ensure smooth service and safety.

Requirements include a valid driver's license and prior valet or supervisor experience. The role expects flexibility across all shifts, including evenings and weekends, with pay of $16/hour plus cash tips potentially bringing earnings to $18–$20/hour.

Qualifications

• High school diploma or GED required.
• Valid Driver's License required.
• Valet or supervisor experience is required.
• Parking industry experience preferred but not required.

Responsibilities

• Serve as primary point of contact for patrons during shift and manage tickets/keys/cash.
• Greet customers professionally and respond promptly to inquiries and issues.
• Foster positive customer relations with a can-do, caring attitude.
• Build rapport with patrons and manage arrivals at the facility.
• Park and retrieve vehicles promptly as requested.
• Coordinate with the shift manager on incidents or accidents.

Skills

Professional communication

English proficiency

Open to feedback

Take direction

Team/independent work

Urgency & timeliness

Continuous improvement

Vehicle operation knowledge

Education

High school diploma or GED

Job description

Come join our awesome Valet Team in Memphis, TN!!

**Details**

Title: Valet Supervisor

• Location: Downtown Hotel
• Pay: $16.00/HR + CASH TIPS (hourly rate + cash tips could = $18-$20/hr)
• Schedule: FT must be flexible for ALL shifts - 7am-3pm, 3pm-11pm, and 11pm-7am
• Valid DL required
• Must have Valet or Supervisor experience.

The Spirit of the Position:

The Valet Supervisor oversees the operations for the valet locations for an assigned shift, under the direction of the Valet Manager to ensure 24/7 professional valet parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Valet Supervisor will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location.

Principal Job Duties:

• * Serves as a primary point of contact for patrons during the shift to receive and distribute tickets, keys and cash.
• * Greets customers in a friendly manner (e.g., ideally by name) and is responsive and timely with correspondence and problem resolution during the shift.
• * Promotes good customer relations with a can-do and caring attitude and has a willingness to help at all times.
• * Develops a positive rapport with patrons and customers.
• * Assists patrons into the client facility and provides a gracious sense of arrival.
• * Parks and returns customer vehicles upon request and as necessary in a timely manner.
• * Serves as a liaison to company manager responsible for the shift, including in the event of accidents or incidents on a shift.
• * Signs/Initials as the "valet" on shift cash-out sheets and provides shift cash-out sheets to the company manager responsible for the shift, answering any questions thereon.
• * Other related duties that may be assigned by a company manager from time-to-time.
• * Additional duties as assigned.
• * The Valet Supervisor will be expected to work varying hours including weekends, evenings, nights, etc.

Requirements:

• * Valid Driver's License
• * Valet or supervisor experience is required
• * Parking industry experience is preferred, but not required.

Education:

• * High school diploma or GED required.
• * Ability to produce and maintain an acceptable driving record and unrestricted drivers' license.

Experience:

• * Strong customer service experience.
• * Parking operations and/or parking industry experience.

Skills:

• * Ability to communicate professionally and effectively.
• * Ability to speak, read, and comprehend the English language.
• * Open to feedback, differing opinions and other points of view
• * Capable of taking direction from company manager responsible for shift or other shift valets/team members as necessary to ensure smooth operations and customer satisfaction.
• * Capable of working alone on a shift or with one or more other valets.
• * Demonstrates a sense of urgency and timeliness.
• * Demonstrates the ability to seek improvement.
• * Ability to drive a standard transmission, as well as general knowledge of how to operate various types of motor vehicles.

Physical Demands:

• * Willingness to work in the elements - heat, wind, snow, rain, etc.
• * Ability to lift, push and pull at least 25 pounds.
• * Ability to stand, walk and run for extended periods of time.
• * Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.