Assistant General Manager

Paradies Lagardere Default; Bengaluru; On-site; USD 65,000 - 90,000; Full time

Job summary

Paradies Lagardère Default is seeking a General Manager in Austin, Texas. The ideal candidate will have over five years of experience as a General Manager, Assistant General Manager, or equivalent in a full-service restaurant or wine bar. Responsibilities include leading a team, ensuring customer service excellence, and managing operational standards.

The role requires strong leadership skills, a detail-oriented approach, and a solid foundation in wine. Successful candidates will also be able to analyze financial data and maintain profitability while providing customers with an outstanding experience.

Qualifications

• Five or more years experience in a managerial role at a full-service restaurant or wine bar.
• Strong foundation in wine fundamentals with two or more years in the wine industry preferred.
• Ability to taste, evaluate, purchase, and sell wines.

Responsibilities

• Provide courteous, friendly, and efficient service to customers.
• Lead and coach the team to ensure high-quality customer experiences.
• Analyze financial data to drive profitability.

Skills

Leadership skills

Customer service

Wine knowledge

Detail-oriented

Communication skills

Education

Four-year college degree preferred

Two years of college education required

Tools

Retail POS systems

Microsoft Office

Job description

At Vino Volo (a Paradies Lagardère Company), our mission is to change how people experience great wine.

Responsibilities

• Embodies a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Leads and coaches the team to impress customers with a high‑quality experience and sells flights, glasses, food pairings and retail wine.
• Builds an engaged workforce by promoting career development, mentoring employees, setting clear performance goals, and driving associate engagement.
• Ensures guest service excellence: investigates complaints, resolves them within 24 hours, upsells wines, and maintains restaurant image and cleanliness.
• Maintains operational standards: HACCP compliance, sanitary practices, closing procedures, menu management, and collateral materials.
• Drives profitability: analyzes financial data, maintains food cost %, manages inventory, and ensures labor and payroll goals.
• Identifies and implements opportunities for innovation, adapts to fast‑changing circumstances, and uses problem‑solving skills.
• Facilitates effective communication: models leadership, opens channels for feedback, and coaches the team.

Qualifications

• Five or more years experience as a General Manager, Assistant General Manager, or Floor Manager in a full‑service restaurant, wine bar, winery tasting room, or F&B Manager at a hotel.
• Strong foundation in wine fundamentals; two or more years in the wine industry preferred.
• Four‑year college degree preferred, two years of college education required.
• Strong leadership skills with ability to mentor and develop talent.
• Excellent customer service skills.
• Detail‑oriented, highly responsible, and reliable.
• Knowledge of wines, with ability to taste, evaluate, purchase, and sell wines.
• Proficient with retail POS systems and Microsoft Office.
• Age 21 or older, capable of tasting product.
• Successful completion of TSA screening and background check.
• Ability to lift and carry a standard case of wine.

Knowledge, Skills, and Abilities

• Ability to manage a team, scout for employee candidates, conduct interviews, spot talent, hire, coach, and evaluate staff.
• Experience with vendor relationships at a local level and knowledge of wine distribution.
• Basic understanding of restaurant economics, ability to read a P&L, and manage costs.
• Ability to train staff individually or in groups; facilitate onboarding.
• Proficiency with retail point‑of‑sale systems and Microsoft Office suite.
• Strong communication skills in English, both oral and written.
• Capability to lead through coaching and progressive discipline.
• Capacity to sustain performance under stress and tight deadlines.

Paradies Lagardère is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. The company is committed to offering reasonable accommodations to applicants with disabilities.