Assistant General Manager, Upscale Dining & Events

Eberly; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, dental & vision insurance

15 days PTO

Quarterly bonus potential

Manager meals

Friends and family discount

Professional development opportunities

Closed for major holidays

Job summary

Eberly is seeking an Assistant General Manager to oversee day-to-day operations of our upscale restaurant in New York. You will partner with the General Manager, coach managers, analyze financials, and own operational initiatives to deliver outstanding hospitality.

This role requires a proven hospitality leader with 4+ years in restaurant management, strong knowledge of food and beverage, and the ability to lead a fast-paced, multi-service operation.

Qualifications

• Minimum 4 years of restaurant management experience in upscale or high-volume hospitality.
• Proven experience overseeing complex restaurant operations and independently managing high-volume service.
• Strong understanding of restaurant financials, including P&L, budgeting, labor, cost controls, and profitability.
• Demonstrated ability to lead, coach, and develop both hourly employees and management teams.
• Experience coordinating hiring, employee relations, performance evaluations, and workplace accountability.

Responsibilities

• Partner closely with the General Manager to oversee daily operations, uphold service standards, and support the overall performance and direction of the restaurant.
• Provide leadership and guidance to the management team, fostering accountability, professional development, and consistent execution across departments.
• Lead restaurant operations with confidence, maintaining high standards for hospitality, service, cleanliness, and guest experience.
• Analyze financial statements, budgets, labor, cost of goods, and operational expenses to identify opportunities for improved profitability and efficiency.
• Oversee payroll accuracy, labor management, purchasing controls, and other key administrative and financial responsibilities.
• Participate in hiring, onboarding, employee evaluations, performance management, and the development of both management and hourly teams.
• Address employee relations, workplace concerns, and operational challenges with professionalism, sound judgment, and consistency.
• Work collaboratively with culinary, beverage, and events leadership to maintain quality standards, strengthen communication, and improve departmental performance.
• Oversee operational readiness and coordination for private events and internal programming, ensuring seamless execution alongside regular restaurant service.
• Contribute to the planning and development of creative, profitable activations and initiatives that align with Eberly's brand and business objectives.
• Maintain oversight of operational systems, reservations, scheduling, training programs, and standard operating procedures.
• Identify opportunities to improve existing processes, implement new systems, and strengthen organizational efficiency.
• Oversee repairs, maintenance, vendor relationships, and operational projects, ensuring timely completion and responsible cost management.
• Support regulatory compliance, permitting requirements, and adherence to company policies and operational standards.
• Utilize reporting, technology, and emerging tools to improve productivity, financial awareness, communication, and operational decision-making.
• Maintain clear communication with the General Manager, ownership, and department leaders regarding operational performance, challenges, and ongoing initiatives.
• Take initiative in identifying business needs, developing solutions, and ensuring accountability and follow-through across the operation.

Skills

Leadership

Organizational skills

Financial acumen

Hospitality knowledge

Communication skills

People development

Team leadership

Tools

POS systems

Reservation systems

Scheduling systems

Reporting tools

Job description

Eberly is seeking an Assistant General Manager to oversee day-to-day operations of our upscale restaurant in New York. You will partner with the General Manager, coach managers, analyze financials, and own operational initiatives to deliver outstanding hospitality.

This role requires a proven hospitality leader with 4+ years in restaurant management, strong knowledge of food and beverage, and the ability to lead a fast-paced, multi-service operation.