Assistant General Manager - Tavola (Exempt)

Sea Island Company; Sea Island (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Sea Island is seeking a dynamic Food & Beverage leader to guide the F&B teams in delivering exceptional guest experiences across our resort outlets. You will model gracious hospitality, design delightful guest experiences, and drive operations with Five Star service, ensuring consistent quality and warmth.

You will oversee daily outlet operations, staff development, and financial performance, including revenue optimization, cost control, and labor efficiency, while maintaining pristine service

Responsibilities

• Lead the Food & Beverage teams to deliver exceptional guest experiences across resort outlets.
• Model gracious hospitality and Five Star service standards, ensuring quality and warmth.
• Oversee daily outlet operations, staff development, and performance—financial and guest satisfaction.
• Coordinate cross-department collaboration and maintain pristine, well‑stocked service areas.

Job description

In this highly visible and significant role, you assist with leading the Food and Beverage Teams in all aspects of service to create an exceptional guest experience. You are an enthusiastic, positive role model, motivating the team by promoting the Sea Island tradition of genuine hospitality, ensuring distinctive and unique experiences. You create an atmosphere of anticipatory service as you design and execute delightful experiences for our guests and members. You enthusiastically direct operations of the Outlet using your comprehensive knowledge of Five Star service, developing strategies and programs to enhance the dining experience.

You oversee the day-to-day duties including station assignments, open/closing, and reporting. You maintain great situational awareness, remaining mindful of the podium, as well as tracking guest arrivals and departures. You are a liaison between the front and back of the house, orchestrating flow and timing, and streamlining output for the best guest experience. You actively participate in the control and issuance of all beverages and monitor and maintain inventory for all front of the house supplies. As you are responsible for the presentation of the Restaurant, you take pride in having team members keep service areas clean, organized, and well stocked. You lead staff development, including the selection and training of new team members. You provide meaningful feedback and coaching as you thoughtfully supervise team members, directing activities for quality and service that embrace our superior standards with warmth and comradery. You drive and control financial aspects of your outlet including maximizing revenue, expenditure control and labor efficiency.

You embrace the spirit of Gracious Hospitality and form effective relationships and work closely with all resort departments to maintain rapport and foster open communication. You set the tone by consistently upholding and ensuring compliance with departmental procedures, including standards for safety, quality, timing, attendance, and appearance. You take pride in making sure all work areas are sparkling clean, safe and well organized. You maintain a thorough knowledge of current services, amenities, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area. When needed, you act to promptly resolve guest concerns, coordinating necessary efforts through the appropriate departments and consistently follow-up to ensure resolution.

You live & share your passion for genuine hospitality in your commitment to our vision, mission, and values. You set the tone with your strong ethics and by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance. You maintain your knowledge of Sea Island’s properties, services, and offerings, and share this information with guests, members, and team members. You are generous with your support and help resolve any service issues that arise in a timely and positive way, following up as needed.