Assistant General Manager - Southern Tide (Exempt)

Sea Island Company; Sea Island (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Tavola, part of Sea Island, seeks an Outlet Assistant Manager to provide vision, direction and leadership in the restaurant's daily operations, upholding Sea Island's warm hospitality and policy standards.

You will assist in staff scheduling, training, coaching and performance improvement; ensure food handling, presentation, inventory control and accurate payment processing; collaborate with the culinary team and engineering for smooth service.

Responsibilities

• Learn the names and personally recognize our regular Guests and Members
• Assist in the scheduling of service staff; Bartenders, Food Runners, and Servers
• Assist in the training of staff to ensure maximum efficiency and guest satisfaction
• Assist in the guidance and coaching and counseling of staff. Inspire direct reports in a leadership role which promotes teamwork and enhances the overall service experience and maximizes productivity
• Ensure that service staff are aware of the importance of food handling, proper preparation and presentation
• Operation of the POS Micros System and to provide training, be supportive and responsive to staff needs
• Record and bill orders accurately into the register system and process payments using guest/member cards in accordance with accounting procedures
• Follow correct purchase system procedures and keep the food and beverage inventories at reasonable levels which will support customer demand and lead to higher guest satisfaction
• Assist the culinary team in the organization, direction and control of all food production
• Assist in the ordering and inventory of supplies, food, beverage and sundries
• Inspect all equipment and machinery and report any issues to any and all appropriate departments; Beach Club Kitchen, and/or the Engineering Department
• Ensure all parts of the restaurant are clean and organized by establishing cleaning schedules within the opening and closing duties
• Support Service Quality training efforts to drive individual and collective staff development
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Job description

In conjunction with the Manager, the Outlet Assistant Manager will provide vision, direction and leadership in the overall operations of Tavola. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Use of Company Vehicle:

Not designated to drive a company vehicle

Tasks/Responsibilities

• Learn the names and personally recognize our regular Guests and Members
• Assist in the scheduling of service staff; Bartenders, Food Runners, and Servers
• Assist in the training of staff to ensure maximum efficiency and guest satisfaction
• Assist in the guidance and coaching and counseling of staff. Inspire direct reports in a leadership role which promotes teamwork and enhances the overall service experience and maximizes productivity
• Ensure that service staff are aware of the importance of food handling, proper preparation and presentation
• Operation of the POS Micros System and to provide training, be supportive and responsive to staff needs
• Record and bill orders accurately into the register system and process payments using guest/member cards in accordance with accounting procedures
• Follow correct purchase system procedures and keep the food and beverage inventories at reasonable levels which will support customer demand and lead to higher guest satisfaction
• Assist the culinary team in the organization, direction and control of all food production
• Assist in the ordering and inventory of supplies, food, beverage and sundries
• Inspect all equipment and machinery and report any issues to any and all appropriate departments; Beach Club Kitchen, and/or the Engineering Department
• Ensure all parts of the restaurant are clean and organized by establishing cleaning schedules within the opening and closing duties
• Support Service Quality training efforts to drive individual and collective staff development
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy