Assistant General Manager - Tatte Hingham

Tatte Bakery & Cafe; Hingham (MA); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Health benefits

401(k)

Paid vacation

Paid sick time

Transit benefits

Flexible schedules

Free meals

Mental health support

EAP

Growth opportunities

Job summary

Tatte Bakery & Cafe seeks an Assistant General Manager to collaborate with the General Manager in overseeing daily café operations and creating a warm, authentic atmosphere for guests and team members.

Lead hospitality standards, coach managers and hourly staff, ensure food safety and operational excellence, and adapt to a fast-paced environment with flexible shifts, including weekends and holidays.

Qualifications

• Minimum 1 year of management experience in a high-volume restaurant environment.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to work well under pressure in a fast-paced environment.
• High integrity and professionalism.

Responsibilities

• Support General Manager in ownership of daily café operations.
• Model authentic hospitality and create a welcoming environment.
• Assist recruiting, onboarding, and training of new team members.
• Identify and develop talent across all levels of the café.
• Support performance management conversations and coaching.
• Maintain brand and visual standards across the café.
• Lead teams through effective operational execution.
• Ensure food safety, sanitation, and compliance standards are met.
• Support café communications and change-management initiatives.
• Contribute to controlling costs related to food, labor, and operations.

Skills

Management experience

Communication skills

Organizational skills

Leadership

Hospitality knowledge

Education

High school diploma or equivalent

Hospitality degree (preferred)

Tools

UltiPro

Toast POS

CrunchTime

TeamworX

Job description

The Assistant General Manager (AGM) works alongside the General Manager to support all aspects of café operations while helping create a warm, authentic, and inspiring environment for both guests and team members. Assistant General Managers play an important role in leading daily operations, supporting team development, and ensuring exceptional hospitality and operational execution throughout the café.

Our Assistant General Managers work side by side with the Front of House team and in partnership with the Cafe Head Chef and Back of House team to uphold Tatte’s standards across hospitality, quality, service, and café performance. In the absence of the General Manager, the AGM assumes all GM responsibilities.

We are looking for leaders who are passionate about hospitality, thrive in fast paced environments, and have the ability to inspire, develop, and support strong teams while maintaining operational excellence.

Key Responsibilities

• Lead with warmth, authenticity, and professionalism
• Deliver exceptional guest experiences while upholding Tatte’s hospitality standards
• Support the development and coaching of managers and hourly team members
• Lead teams through accountability, operational execution, and service excellence
• Maintain high standards for cleanliness, organization, food safety, and visual presentation
• Live Tatte’s core values and help support our mission
• Have flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays

Summary Of Responsibilities

• Support the General Manager in ownership of the business and daily café operations
• Model authentic and engaging hospitality while creating a welcoming café environment
• Support recruiting, hiring, onboarding, and training of new team members
• Identify and help develop strong talent across all levels of the café
• Support performance management conversations and ongoing coaching and development
• Maintain and uphold all Tatte brand and visual standards
• Lead team members through effective and efficient operational execution
• Ensure food safety, sanitation, and operational compliance standards are consistently met
• Support café level communication and change management initiatives related to new products, service standards, and operational updates
• Contribute to food, labor, and controllable costs remaining within company expectations
• Support café administrative responsibilities and operational follow through
• Other related assignments as necessary

Essential Functions / Working Conditions

• Ability to work a flexible schedule based on business needs, including days, evenings, weekends, holidays, and emergencies as needed
• Ability to work 10+ hour shifts and stand, sit, squat, or walk for extended periods of time
• Ability to walk up and down stairs and read operational materials
• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds

Required

QUALIFICATIONS & EXPERIENCE

• Minimum 1 year of management experience, preferably in a high volume, full service, or polished fast casual restaurant environment
• Ability to work well under pressure in a fast paced and constantly evolving environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• High school diploma or equivalent required

Preferred

• Hospitality degree in Hospitality Management, Hotel Management, or Restaurant Management preferred
• Proficiency in Microsoft Office including Word, Excel, and OutlookPrevious experience with UltiPro, Toast POS, CrunchTime, and TeamworX preferred
• ServSafe, Allergen, and ChokeSaver certifications preferred

Our Benefits & Perks

• Competitive Pay: $66,000–$81,000 annually, depending on experience
• Quarterly bonus program
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation time
• Paid sick time
• Transportation benefits
• Flexible schedules with no late nights
• Free meals and beverages during each shift
• Free mental health support
• Free Employee Assistance Program (EAP)
• An inclusive community that offers potential for growth

Learn more about us at tattebakery.com

Join us on our journey to create something special!

Please note that Tatte is an E-Verify employer.