Assistant General Manager – Shake Shack

Applegreen (US) Welcome Centers; Spring Lake (NJ); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers in New Jersey seeks an Assistant General Manager to help the General Manager run day-to-day operations across our travel plazas. You will lead teams, ensure customer service excellence, manage cash, and uphold brand standards while developing staff.

This role offers growth within a fast-paced environment, a comprehensive benefits package, and opportunities to impact guest experiences across multiple locations.

Qualifications

• Experience leading teams in quick-service or restaurant operations.
• Strong customer service mindset with the ability to resolve issues quickly.
• Excellent verbal and written communication and business acumen.

Responsibilities

• Lead and motivate staff; set goals and communicate objectives.
• Supervise associates and shift supervisors; ensure store performance.
• Perform duties in manager's absence and maintain brand standards.
• Ensure policies are followed and cash handling is accurate.
• Address customer needs and build long-term relationships.
• Maintain inventory accuracy and daily reporting.

Skills

Leadership

Customer service

Communication

Team motivation

Management experience

Flexibility

Tools

POS systems

Job description

Assistant General Manager

At Applegreen USA, we refresh travelers on their journey by operating over 80 travel plazas across the Northeast and Midwest. Our plazas offer convenience, comfort, retail, and an extensive range of food options from Auntie Ann’s, Burger King, Chick-fil-A, Cinnabon, Dunkin’s, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

The Assistant General Manager helps the General Manager to ensure day‑to‑day business operations run smoothly. This position provides an opportunity for entry‑level managers to learn important management skills and practice judgment and discretion.

Role Priorities And Responsibilities

• Confidently deliver performance feedback, set goals, foster teamwork, and communicate business objectives.
• Supervise non‑management associates, assign work, focus on store performance, coach, and develop shift supervisors.
• Competently perform duties in the absence of the General Manager.
• Motivate and positively influence staff, especially during low morale.
• Demonstrate strong leadership and organizational skills.
• Address issues in a timely fashion.
• Ensure company policies and procedures are followed.
• Maintain awareness of all applicable brand standards and procedures to maximize brand, landlord, and labor relations.
• Maintain the restaurant’s cleanliness, appearance, and brand standards.
• Accurately manage cash and process daily reports as directed.
• Address customer needs, resolve issues, and build positive, long‑term relationships.
• Ensure inventory data is accurate through spot counts and checks.

Skills, Experience And Educational Requirements

• Passionate about helping people learn and grow within the business.
• Strong leadership and management skills with a proven ability to motivate and inspire a team.
• Excellent customer service skills and a positive attitude.
• Strong verbal and communication skills with sharp business acumen.
• Minimum of 2 years experience in quick‑service restaurant or similar management operations.
• Flexible and open work schedule.
• Basic food safety understanding and practice.
• Ability and willingness to lift or push objects weighing over 30 lbs.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).