Assistant General Manager - Shake Shack

Applegreen (US) Welcome Centers; Commerce City (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible schedules

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Earned wage access – pay on demand

Education assistance

Employee referral bonus

Meal discount

Pet insurance

Job summary

Applegreen (US) Welcome Centers is seeking an Assistant General Manager to support the General Manager in daily operations at our Colorado locations. You will learn essential management skills, supervise staff, and ensure smooth service delivery across all shifts.

The role emphasizes leadership, customer service excellence, and strong business judgment, offering exposure to fast-paced restaurant operations and brand standards. A path to grow into broader management responsibilities is available.

Qualifications

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude.
• Excellent verbal and communication skills with a sharp business acumen.
• 2+ Years experience in quick service restaurant or similar management operations.

Responsibilities

• Deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Supervise day-to-day operations and coach shift supervisors to ensure store performance.
• Perform duties in the absence of the general manager.
• Motivate staff and maintain morale during challenging periods.
• Ensure policies and brand standards are followed and cash management is accurate.
• Address customer needs and resolve issues to build long-term relationships.
• Maintain inventory accuracy with spot counts and checks.

Skills

Leadership

Customer service

Verbal communication

Business acumen

Team motivation

Flexible schedule

Job description

What We Do

At Applegreen, we

Assistant General Manager

What We Do

At Applegreen, we

Refresh Travelers on their Journey

Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly. This position provides an opportunity for entry-level managers to learn important management skills and practice judgment and discretion skills.

Role Priorities And Responsibilities

• Responsible for confidently delivering performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors.
• Must be able to competently perform duties in the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Strong Leadership and organizational skills
• Addressing issues in a timely fashion
• Ensuring company policies and procedures are followed.
• Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
• Ensures that the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensures cash management is accurate and processed daily, reports are delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
• Ensures inventory data is correct by performing spot inventory counts and checks.

Skills, Experience And Educational Requirements

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude
• Excellent verbal and communication skills with a sharp business acumen
• 2* Years experience in quick service restaurant or similar management operations
• Flexible and open work schedule
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 Lbs.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).