Assistant Manager - Shake Shack

Applegreen (US) Welcome Centers; Union (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Pet Insurance

Job summary

A leading travel plaza operator is seeking an Assistant General Manager in Union, New Jersey. The role involves supporting day-to-day operations, supervising staff, and providing leadership to ensure excellent customer service. Candidates should have at least 2 years of experience in management within the quick-service restaurant sector, along with strong leadership skills. This position offers flexible scheduling and a range of benefits, including health insurance and education assistance.

Qualifications

• Passionate about helping people learn and grow the business.
• Flexible and open work schedule.
• Ability to lift/push objects weighing over 30 lbs.
• Excellent verbal and communication skills with a sharp business acumen.
• Flexible and open work schedule.
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 lbs.

Responsibilities

• Deliver performance feedback and set goals.
• Supervise non-management associates and assign work.
• Motivate and influence staff during low morale.
• Ensure adherence to company policies and procedures.
• Ensure cash handling and daily reporting follow company directives.
• Resolve customer needs and build long-term customer relationships.
• Conduct spot inventory checks to maintain accurate inventory data.

Skills

Strong leadership and management skills

Excellent customer service abilities

Excellent verbal and communication skills

Basic food safety understanding

Management Experience

Education

2+ years experience in management operations

Job description

Assistant General Manager

What We Do: At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick‑fil‑A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

The Assistant General Manager helps the General Manager to ensure that day‑to‑day business operations run smoothly. This position provides an opportunity for entry‑level managers to learn important management skills and practice judgment and discretion skills.

Role Priorities And Responsibilities

• Responsible for confidently delivering performance feedback, setting goals, fostering teamwork, and clearly communicating business objectives.
• Ensure the day‑to‑day supervision of non‑management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shift supervisors.
• Must be able to competently perform duties in the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Strong leadership and organizational skills.
• Address issues in a timely fashion.
• Ensuring company policies and procedures are followed.
• Maintain an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
• Ensure that the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensure cash management is accurate and processed daily; reports are delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long‑term customer relationships.
• Ensure inventory data is correct by performing spot inventory counts and checks.

Skills, Experience And Educational Requirements

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude.
• Excellent verbal and communication skills with a sharp business acumen.
• 2+ years experience in quick service restaurant or similar management operations.
• Flexible and open work schedule.
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 lbs.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).