Assistant General Manager - Shake Shack

applegreen; Commerce City (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedules

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Earned wage access

Education assistance

Employee referral bonus

Meal discount

Pet insurance

Job summary

Applegreen is seeking an Assistant General Manager to assist the General Manager in daily operations at our Colorado locations. This role offers entry-level managers a path to learn important management skills and exercise judgment and discretion.

Responsibilities include supervising staff, delivering feedback, maintaining store standards, and ensuring smooth operations while upholding health, safety, and customer service excellence. Competitive benefits accompany this role.

Qualifications

• Experience in quick service restaurant management and operations.
• Strong leadership and customer service orientation.
• Excellent communication and problem-solving skills.

Responsibilities

• Deliver performance feedback, set goals, and communicate business objectives.
• Supervise non-management staff and assign work to ensure store-level performance.
• Step in during the GM's absence and lead as needed.
• Motivate staff and maintain morale during busy periods.
• Uphold brand standards, policies, and procedures.
• Ensure accurate cash handling and daily reporting.
• Resolve customer issues to foster long-term relationships.
• Monitor inventory with spot checks and reconciliations.

Skills

Leadership

Customer service

Verbal communication

Business acumen

Team motivation

QSR management

Flexible schedule

Food safety

Physical stamina

Job description

Assistant General Manager

What We Do

At Applegreen, we Refresh Travelers on their Journey.... ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access - Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You'll Do

The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly. This position provides an opportunity for entry-level managers to learn important management skills and practice judgment and discretion skills.

ROLE PRIORITIES AND RESPONSIBILITIES

• Responsible for confidently delivering performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors.
• Must be able to competently perform duties in the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Strong Leadership and organizational skills
• Addressing issues in a timely fashion
• Ensuring company policies and procedures are followed.
• Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
• Ensures that the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensures cash management is accurate and processed daily, reports are delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
• Ensures inventory data is correct by performing spot inventory counts and checks.

SKILLS, EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude
• Excellent verbal and communication skills with a sharp business acumen
• 2* Years experience in quick service restaurant or similar management operations
• Flexible and open work schedule
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 Lbs.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).