Assistant General Manager, Sales

Marshall Retail Group; Baltimore (MD); On-site; USD 65,000 - 75,000; Full time

Job summary

An established industry player is seeking an Assistant General Manager to elevate customer service into a remarkable experience at Baltimore Washington International Airport. This role demands a leader with extensive retail management experience and a passion for customer engagement. You will oversee multiple stores, ensuring operational excellence while fostering a dynamic and inclusive environment. With a competitive salary and a wealth of perks, this position offers a fantastic opportunity for career advancement within a forward-thinking company that values diversity and innovation. Join a team that is dedicated to creating memorable shopping experiences for travelers and take your career to new heights!

Benefits

Medical, Dental & Vision Insurance

FREE Life Insurance

Short & Long Term Disability Insurance

Generous Paid Time Off

401k with company match

Employer Paid Parking

Amazing Employee Discount

Career Advancement

Amazing training & career path

Bonus opportunity

Qualifications

• 5+ years of retail management experience, preferably multi-unit.
• Ability to engage with diverse customers and manage multiple tasks.

Responsibilities

• Ensure effective management of front of house and sales responsibilities.
• Create a unique customer experience in retail locations.

Skills

Retail Management Experience

Customer Service Skills

Communication Skills

Project Management

Tools

Microsoft Office

Job description

We are now looking for an Assistant General Manager who wants to turn customer service into a customer EXPERIENCE for travelers inside our amazing locations inside the Baltimore Washington International Airport. This position will be responsible for ensuring front of house and sales responsibilities for an assigned group of stores are managed effectively.

What Else Can We Offer YOU?

• Medical, Dental & Vision Insurance
• FREE Life Insurance
• Short & Long Term Disability Insurance
• Generous Paid Time Off
• 401k with company match
• Employer Paid Parking
• Amazing Employee Discount at all our stores, so check us out
• Career Advancement!
• Amazing training & career path
• Competitive Pay at $65, plus bonus opportunity!

Minimum Requirements:

• 5+ years of Retail Management Experience; multi-unit preferred
• Large volume retail logo/sundries/airport store experience a plus
• The ability to talk to strangers from all over the world
• Proven track record of successfully managing multiple task/projects
• Computer skills, including Microsoft Office (WORD, Excel, Outlook)
• Must have a satisfactory Airport Badging Process

APPLY TODAY! We can’t wait to meet you!

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

Marshall Retail Group prides itself on creating unique experiences for customers by developing distinctive retail store concepts that feature and highlight the local culture, community, and lifestyle of the cities in which they are located. InMotion Entertainment Group is the largest airport-based electronics retailer in travel locations globally, with access and insight into the latest technologies for business and leisure travelers, InMotion offers lifestyle products and electronics that include a wide breadth of headphones, mobile power, Bluetooth speakers and travel accessories.

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At WHSmith North America, it’s about each person bringing passion and skills to a dynamic and inclusive workplace!

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