Assistant General Manager

Home2 Suites Eugene Downtown University Area; Eugene (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Home2 Suites by Hilton Eugene is seeking an Assistant General Manager to oversee Front Desk, Housekeeping, and Engineering operations. You will ensure guest satisfaction, uphold safety standards, and manage expenses while supporting front-of-house activities.

Responsibilities include supervising front desk systems, scheduling, recruiting staff, and maintaining service levels to maximize occupancy and revenue. A strong focus on guest needs and team leadership is required.

Qualifications

• 2 years: Hotel operations and management experience.
• Experience managing front desk, housekeeping, and engineering departments.
• Strong guest-service skills and problem-solving.
• Ability to recruit and interview team members.
• Knowledge of front office systems and reporting.

Responsibilities

• Respond to guest requests and complaints at the Front Desk with courtesy and follow-up.
• Maximize room revenue and occupancy through daily status reviews.
• Prepare team member schedules aligned with forecast and payroll.
• Recruit and interview hotel staff.
• Operate the front office system and generate reports.
• Promote safety and manage accident investigations.
• Complete all other tasks as assigned.

Skills

Guest service management

Front desk operations

Staff interviewing

Budgeting

Safety compliance

Job description

Home2 Suites by Hilton Eugene
Eugene, OR 97401, USA

Description

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.
• Complete all other tasks and duties as assigned.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Experience

Required

• 2 years: Hotel Operations and Management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.