Assistant General Manager - Restaurant - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Free meals in employee dining room

Free parking

Healthcare, financial, and time off

Job summary

MGM Resorts International in Springfield, MA is seeking an Assistant General Manager - Restaurant to support the General Manager in leading daily operations, budget management, staff scheduling, and guest service excellence. You will collaborate with the culinary team to ensure seamless service and uphold MGM's standards.

The ideal candidate brings experience in high-volume or luxury dining, strong leadership, English communication, and a solid grasp of health and safety regulations.

Qualifications

• Knowledge of health and safety regulations and standards.
• Excellent customer service and guest-relations skills.
• Strong English communication skills, both written and oral.
• Proven leadership and mentoring abilities in a team environment.
• Solid time-management and organizational capabilities.

Responsibilities

• Lead and manage daily restaurant operations, budgets, labor, scheduling, inventory, guest service, and marketing execution.
• Oversee HR responsibilities for restaurant including coaching, performance feedback, hiring and succession planning.
• Interact with guests to ensure satisfaction and address complaints; manage feedback channels.
• Enforce policies, procedures, training, menus, and health/sanitation standards across staff.
• Maintain knowledge of venue food/beverage offerings and equipment; ensure kitchen-dining coordination.

Skills

Health and safety knowledge

Customer service skills

English communication

Leadership and mentoring

Time management and organization

Tools

POS systems

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The JOB:

The purpose of the Assistant General Manager - Restaurant is to assist the General Manager in providing direction and leadership for the Assistant Manager and the Restaurant Service team consistent with the MGM brand. They share responsibility for: leading the team to achieve the operational and financial goals of the venue; monitoring the performance, scheduling and training of the staff; executing initiatives as implemented by property F&B leadership; maintaining the facilities in accordance with MGM Resorts service standards; and ensuring high customer satisfaction and an exceptional guest experience. All duties are performed in accordance to company policies and procedures.

The DAY-TO-DAY:

• Lead and manage daily restaurant operations, fiscal budgets, labor productivity, scheduling, inventory control, guest service standards, and execution of marketing strategies to produce short-term profitability. Execute on the restaurant’s business plan and assist General Manager with developing and executing tactics to achieve goals and targets.
• Assist General Manager with managing Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes any appropriate action. Manages Restaurant’s guest feedback channels through approved company practices. Work alongside the culinary team to ensure a seamless service experience between kitchen and dining room.
• Responsible for execution of policies, operating procedures, training programs, directives, menus, rules and regulations for the restaurant staff. Owns restaurant’s execution of F&B and/or company-wide initiatives and programs. Maintain the highest standards of health, sanitation and cleanliness within all areas of Beverage. Responsible for completion of all company compliance training by the restaurant staff.
• Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties.
• Perform other job-related duties as requested.

THE IDEAL CANDIDATE:

• Complete knowledge of health and safety regulations.
• Knowledge of all products, menu items and equipment used to perform these duties.
• Working knowledge of Point of Sale (POS) systems and operations.
• Ability to execute on guidelines for proper staffing to maximize efficiency and minimize labor costs.
• Effective listening abilities and be able to make strong judgment calls.
• Ability to effectively communicate in English, in both oral and written forms.
• Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.
• Excellent customer service skills.
• Able to lead and mentor a team.
• excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
• Previous experience managing employees under a collective bargaining agreement.
• Previous experience working in a high-volume restaurant OR Previous experience in a luxury or fine-dining restaurant.
• Bilingual, English as the primary or secondary language

PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Pay Range:

The pay range for this role is:

$54,200.00 - $72,200.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company’s incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.