Assistant General Manager

Kaskaid Hospitality; Sioux Falls (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

Kaskaid Hospitality is seeking an Assistant General Manager to lead daily restaurant operations and guest service, overseeing staff performance and cost controls. You will partner with the GM to ensure high standards and a superb guest experience.

The role requires 50-hour weeks, strong supervisory background, and expertise in POS systems. Join a team dedicated to hospitality excellence and career growth in a fast-paced setting.

Qualifications

• 4 years of supervisory experience in restaurant operations.
• Completed Alcohol Service Training Course.
• Experience managing cost controls.
• Experience with POS systems and daily cash controls.
• Excellent customer service and communication skills.
• Excellent organization and teamwork.

Responsibilities

• Assist General Manager in overseeing all areas of the restaurant and guest service decisions.
• Assess staffing requirements, interview, hire, and train hourly staff.
• Schedule hourly staff within budgeted guidelines.
• Adhere to company standards to increase sales and minimize costs (food, beverage, supply, labor).
• Complete invoices, reporting, and payroll duties accurately and on time.
• Manage staff performance per established standards and procedures.
• Enforce sanitary practices for food handling and maintain cleanliness and appearance.
• Estimate food/bev costs and supervise provisioning to minimize waste.
• Respond to guest complaints and turn dissatisfied guests into return guests.

Skills

Supervisory experience

Alcohol service

Staff training

Customer service

Communication skills

Time management

Delegation

Multitasking

Cash handling

Tools

Aloha POS

Compeat

Tripleseat

Hotschedules

POS systems

Job description

Duties and Responsibilities

Primary duties and responsibilities include, but are not limited to, the following:

• Assist General Manager in overseeing and managing all areas of the restaurant and make final decisions on matters of importance to guest service.
• Assess staffing requirements, interviewing, hiring, and training of hourly staff.
• Hourly staff scheduling within budgeted guidelines.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Manage staff performance in accordance with established standards and procedures
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Estimate food and beverage costs. Work with Home office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Skills And Qualifications

• 4 years of experience, supervisory experience; including alcoholic beverage service.
• Completed Alcohol Service Training Course
• Previous experience managing cost controls is plus
• Experience managing POS systems and daily cash controls.
• Operational knowledge of POS, cash handling procedures and reconciliation of cash banks
• Excellent customer service and communication skills.
• Excellent organization skills.
• Excellent communication skills both written and verbal.
• Manages time effectively and prioritizes tasks to meet deadlines.
• Ability to delegate tasks effectively.
• Ability to work independently as well as in a team.
• Demonstrates good judgment and decision making skills.
• Ability to multitask as well as stay on task and concentrate with constant interruptions.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint.
• Knowledge of Aloha POS, Compeat, Tripleseat and Hotschedules is s plus.
• ServSafe or Department of Health certification a plus.

Position Type/Expected Hours Of Work

This is a salaried position that is exempt from overtime pay. Our restaurants operate seven (7) days a week, excluding some holidays. A 50 hour work week is expected with hours that vary between 8 AM and 2 AM depending on location.

Culture And Operations

Our AGMs must embody the Spirit of Hospitality and operate with the intent of ensuring Every Guest Leaves Happy! Our Managers and Chefs operate closely together to ensure we are always serving the highest quality food and beverage. Continued coaching and developing of all our staff in executing our service and guest satisfaction standards is a must. Our AGMs are leaders in living our Mission, Vision and Values.

The Assistant General Manager provides leadership and assistance to the General Manager to ensure that all team members are guest-focused and team-focused. The Assistant General Manager will exercise knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach team members and help to build sales and profits while maintaining operating standards.

Join the CRAVE Family

Our staff is our family, and our family is passionate about creating memories for our guests. It’s our number one goal to make sure that every single guest has a memorable dining experience, and our CRAVE family is here to make that happen. We anticipate our guests needs, recommend exciting new dishes, introduce them to new flavors, and work extremely hard to make sure that our guests dining experience at CRAVE becomes a fantastic memory of time spent with friends and family.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Mission

Do WHATEVER it takes to make EVERY guest happy!

Vision

To be the leading purveyor of the spirit of hospitality