Assistant General Manager - QSR Ops & Team Leader

Harri; Corona (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Harri is seeking an Assistant General Manager to oversee the Front and Back of House operations at a QSR location. The AGM partners with the General Manager and steps in when the GM is offsite, focusing on execution, team leadership, and development as a pipeline to higher roles.

The role emphasizes coaching, adherence to brand standards, staffing, and safety, with accountability for guest satisfaction and operational performance. Strong leadership and English communication are essential.

Qualifications

• Minimum of 2 years in a supervisory or management role in a QSR or similar environment.
• Demonstrated ability to lead, coach, and motivate a diverse team.
• Working knowledge of restaurant operations, labor management, and food safety practices.
• Proficiency in verbal and written English; bilingual English/Spanish is a plus.
• Flexible availability, including nights, weekends, and holidays.
• Intermediate computer skills, including MS Office (Excel, Word, Outlook)

Responsibilities

• Supports front and back of house daily operations to ensure consistent execution of standards and guest service expectations.
• Assists the GM in managing labor, food cost, inventory, and daily performance metrics.
• Helps analyze results and supports action plans to improve efficiency and profitability.
• Leads Shift Supervisors and restaurant team through coaching and role modeling.
• Supports onboarding and training of new hires and ensures policy execution and safety training.
• Promotes a guest-first culture and handles guest concerns on shifts.
• Assists in interviewing, hiring, and onboarding team members.
• Ensures daily compliance with food safety, sanitation, and workplace safety standards.

Skills

Supervisory Experience

Team Leadership

Operations Management

Customer Service

English Proficiency

Education

High School Diploma

Tools

MS Office

Job description

Harri is seeking an Assistant General Manager to oversee the Front and Back of House operations at a QSR location. The AGM partners with the General Manager and steps in when the GM is offsite, focusing on execution, team leadership, and development as a pipeline to higher roles.

The role emphasizes coaching, adherence to brand standards, staffing, and safety, with accountability for guest satisfaction and operational performance. Strong leadership and English communication are essential.