Assistant General Manager — QSR Operations & People Leadership

Harri; Fontana (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Harri is seeking an Assistant General Manager to oversee Front and Back of House operations at a single QSR location. The AGM partners with the General Manager, leading teams, coaching staff, and ensuring execution of brand standards and guest service.

The role emphasizes operational leadership, training, and development as a pipeline for future General Manager roles, with a focus on profitability and guest satisfaction.

Qualifications

• Minimum of 2 years of supervisory or management experience in a QSR or similar environment.
• Ability to lead, coach, and motivate a diverse team.
• Fluent English; bilingual English/Spanish is a plus.
• High School Diploma or equivalent; computer proficiency required.

Responsibilities

• Supports BOH and FOH daily operations to ensure standards and guest service expectations.
• Assists GM in labor, food cost, inventory, and daily performance metrics.
• Analyzes operations and supports action plans to improve efficiency and profitability.
• Ensures staffing, product availability, and execution during shifts.
• Manages guest concerns and escalates issues to the GM when needed.
• Supports onboarding and training of new hires for policy and safety compliance.
• Promotes a guest-first culture and monitors service quality.

Skills

Team leadership

Coaching

Communication

Education

High School Diploma or equivalent

Tools

MS Office (Excel, Word, Outlook)

Job description

Harri is seeking an Assistant General Manager to oversee Front and Back of House operations at a single QSR location. The AGM partners with the General Manager, leading teams, coaching staff, and ensuring execution of brand standards and guest service.

The role emphasizes operational leadership, training, and development as a pipeline for future General Manager roles, with a focus on profitability and guest satisfaction.