Assistant General Manager — Lead Ops & Guest Experience

Luna Grill; Gilbert (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Overtime pay

Quarterly bonus

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holidays

Sick leave

Career advancement

Referral bonuses

Job summary

Luna Grill is seeking an Assistant General Manager in Gilbert, AZ to support GMs, coach teams, and ensure operational excellence across our restaurants. You will lead from the front, coach with purpose, and uphold Luna Grill standards in a fast‑paced, guest‑centric environment.

With 3–5 years of management experience, strong leadership, and tech‑savvy operations, you will drive daily operations, training, scheduling, and guest service excellence while advancing toward GM opportunities.

Qualifications

• 3–5 years of restaurant management experience (high‑volume or fast‑casual) required.
• High School Diploma or GED required; Associate Degree preferred.
• Valid Food Manager Certification required.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Support daily operations including opening, peak service, and closing procedures
• Work in BOH weekly and as needed; fully cross‑trained in all BOH positions
• Manage schedules, breaks, and team coverage to optimize service and labor
• Ensure food quality, safety, cleanliness, and presentation meet Luna Grill standards
• Coach, train, and develop team members through feedback and performance guidance
• Assist with payroll, scheduling, inventory, ordering, and operational reporting
• Ensure compliance with health, safety sanitation, and company policies
• Address guest concerns promptly and professionally with a hospitality‑first mindset
• Assist the GM with labor and food cost control
• Participate in hiring, promotions, transfers and terminations
• Communicate company updates and operational expectations clearly to the team
• Serve as Manager on Duty when the GM is absent

Skills

Leadership

People development

Customer service

Problem solving

Tech-savvy

Education

High School Diploma or GED

Associate Degree preferred

Tools

POS systems

KDS

Dayforce

Microsoft Office

Job description

Luna Grill is seeking an Assistant General Manager in Gilbert, AZ to support GMs, coach teams, and ensure operational excellence across our restaurants. You will lead from the front, coach with purpose, and uphold Luna Grill standards in a fast‑paced, guest‑centric environment.

With 3–5 years of management experience, strong leadership, and tech‑savvy operations, you will drive daily operations, training, scheduling, and guest service excellence while advancing toward GM opportunities.