Assistant General Manager: Lead Ops & Guest Experience

Luna Grill; Aliso Viejo, Northern (CA, KY); Hybrid; USD 64,000 - 74,000; Full time

Benefits offered by this job

Quarterly bonus opportunities

Medical, Dental and Vision insurance

401(k)

Paid time off, holidays and sick leave

Job summary

Luna Grill in the United States is seeking an Assistant General Manager to lead daily operations across our California, Texas, and Arizona locations. You will partner with the GM, coach teams, and uphold Luna Grill standards to deliver exceptional guest experiences.

The role emphasizes hands-on leadership, accountability, and development of staff while driving guest satisfaction, food quality, and operational excellence. Growth opportunities abound.

Qualifications

• 3–5 years of restaurant management experience in high-volume or fast-casual settings.
• High School Diploma or GED required; associate degree preferred.
• Strong leadership, coaching, and people-development skills.
• Excellent guest service and problem-solving abilities.
• Detail-oriented, organized, and calm under pressure.
• Solid understanding of FOH & BOH operations.
• Tech-savvy with POS systems, KDS, Dayforce, and Microsoft Office.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Support daily operations including opening, peak service, and closing procedures.
• Work in BOH weekly and as needed; fully cross-trained in all BOH positions.
• Manage schedules, breaks, and team coverage to optimize service and labor.
• Ensure food quality, safety, cleanliness, and Luna Grill standards.
• Coach, train, and develop team members through feedback and performance guidance.
• Assist with payroll, scheduling, inventory, ordering, and reporting.
• Ensure compliance with health, safety, sanitation, and company policies.
• Address guest concerns promptly with a hospitality-first mindset.
• Serve as Manager on Duty when the GM is absent.

Skills

Leadership

Coaching

People development

Guest service

Problem solving

FOH & BOH operations

Scheduling & labor management

Hiring & promotions

Detail-oriented

Calm under pressure

Education

High School Diploma or GED

Associate Degree preferred

Tools

POS systems

KDS

Dayforce

Microsoft Office

Job description

Luna Grill in the United States is seeking an Assistant General Manager to lead daily operations across our California, Texas, and Arizona locations. You will partner with the GM, coach teams, and uphold Luna Grill standards to deliver exceptional guest experiences.

The role emphasizes hands-on leadership, accountability, and development of staff while driving guest satisfaction, food quality, and operational excellence. Growth opportunities abound.