Assistant General Manager: Lead Ops & Guest Experience

Luna Grill; Southlake (TX); On-site; USD 57,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Paid time off

Overtime included

Job summary

Luna Grill is hiring an Assistant General Manager in Texas to support GMs, coach teams, and uphold Luna Grill standards across our restaurants. You’ll lead from the front, ensuring smooth daily operations, high guest satisfaction, and strong labor management.

This role offers growth toward General Manager with hands-on leadership, cross-functional collaboration, and a path to elevated guest experiences in a fast-paced setting.

Qualifications

• 3–5 years of restaurant management experience.
• High School Diploma or GED required; Associate Degree preferred.
• Strong leadership, coaching, and people development skills.
• Excellent guest service and problem-solving abilities.
• Detail-oriented, organized, and calm under pressure.
• Solid understanding of FOH & BOH operations.
• Tech-savvy with POS systems, KDS, Dayforce, and Microsoft Office.

Responsibilities

• Support daily operations including opening, peak service, and closing procedures.
• Work in BOH weekly and as needed; fully cross-trained in all BOH positions.
• Manage schedules, breaks, and team coverage to optimize service and labor.
• Ensure food quality, safety, cleanliness, and presentation meet Luna Grill standards.
• Coach, train, and develop team members through feedback and performance guidance.
• Assist with payroll, scheduling, inventory, ordering, and operational reporting.
• Ensure compliance with health, safety, sanitation, and company policies.
• Address guest concerns promptly and professionally with a hospitality-first mindset.
• Assist the GM with labor and food cost control.
• Participate in hiring, promotions, transfers, and terminations.
• Communicate company updates and operational expectations clearly to the team.
• Serve as Manager on Duty when the GM is absent.

Skills

Leadership

Coaching

People development

Guest service

Problem solving

Detail oriented

FOH BOH operations

POS systems

KDS

Dayforce

Microsoft Office

Flexibility

Education

High School Diploma or GED

Associate Degree preferred

Tools

KDS

Dayforce

Microsoft Office

Job description

Luna Grill is hiring an Assistant General Manager in Texas to support GMs, coach teams, and uphold Luna Grill standards across our restaurants. You’ll lead from the front, ensuring smooth daily operations, high guest satisfaction, and strong labor management.

This role offers growth toward General Manager with hands-on leadership, cross-functional collaboration, and a path to elevated guest experiences in a fast-paced setting.