Assistant General Manager — Lead Operations & Guest Experience

Firebirds Wood Fired Grill; Surprise (AZ); On-site; USD 70,000 - 80,000; Full time

Job summary

Firebirds Wood Fired Grill in Surprise, AZ is seeking an Assistant General Manager to partner with the General Manager and Executive Chef to lead daily operations, coach teams, and uphold service, quality, and hospitality standards.

You will supervise managers and hourly staff, drive financial performance, manage staffing, and help maintain brand standards while fostering a culture of excellence.

Qualifications

• 4 years high volume, full-service restaurant experience in a management position
• Warm, passionate, and committed to the industry
• Excellent communication skills
• Ability to remain calm, cool, and collected under pressure
• Self-Actualized and motivated
• Self-discipline; maintained professional appearance

Responsibilities

• Provides direct support to the General Manager in all areas of responsibility and serves as acting GM in their absence
• Leads, develops, and motivates management and hourly team members to ensure excellence in execution and guest satisfaction
• Partners with the Executive Chef to oversee all food and beverage operations for the restaurant and FIREBAR
• Ensures adherence to company policies, safety, sanitation, and compliance standards
• Assists in forecasting, budgeting, and controlling costs, including food, beverage, and labor
• Analyzes financial reports and operational metrics to identify opportunities for growth and efficiency
• Provides direction and training to managers and team members by coaching, counseling, and giving performance feedback
• Accountable for ordering produce, seafood, main food orders, and/or wine, liquor, and beer
• Conducts bi-weekly inventory in collaboration with the management team
• Oversees scheduling to maintain proper staffing levels while meeting labor goals
• Leads recruitment, interviewing, and hiring efforts to maintain strong staffing levels and build bench strength
• Maintains a positive, team-focused environment that sets expectations for service, quality food, and beverages in a neat, clean, and organized restaurant
• Partners with the GM to drive community involvement, local store marketing, and guest engagement initiatives

Job description

Firebirds Wood Fired Grill in Surprise, AZ is seeking an Assistant General Manager to partner with the General Manager and Executive Chef to lead daily operations, coach teams, and uphold service, quality, and hospitality standards.

You will supervise managers and hourly staff, drive financial performance, manage staffing, and help maintain brand standards while fostering a culture of excellence.