Assistant General Manager: Lead Operations & Guest Experience

Applegreen Travel Plazas; Amherst (OH); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking an Assistant General Manager for the Starbucks Middle Ridge Travel Plaza. This role supports the General Manager in daily operations, staff supervision, and customer-focused leadership across multiple foodservice brands.

The position emphasizes strong people management, adherence to brand standards, and delivering high-quality guest experiences. The role offers leadership development opportunities and requires a proactive, team-oriented

Qualifications

• Demonstrated leadership and coaching abilities.
• Excellent customer service mindset with a positive attitude.
• Strong verbal and written communication skills.
• Basic food safety understanding and practice.
• Ability to motivate and develop a team.
• Willingness to lift/push objects weighing over 30 lbs.

Responsibilities

• Deliver performance feedback, set goals, and communicate business objectives.
• Supervise non-management staff and coach shifts supervisors.
• Act in the absence of the general manager.
• Motivate staff and maintain morale during busy periods.
• Maintain brand standards and store operations.
• Ensure cash handling accuracy and daily reporting.
• Resolve customer needs and build long-term relationships.
• Conduct spot inventories to verify inventory data.

Skills

Leadership

Customer service

Communication

Food safety

Team motivation

People development

Job description

Applegreen USA Welcome Centers Central Services is seeking an Assistant General Manager for the Starbucks Middle Ridge Travel Plaza. This role supports the General Manager in daily operations, staff supervision, and customer-focused leadership across multiple foodservice brands.

The position emphasizes strong people management, adherence to brand standards, and delivering high-quality guest experiences. The role offers leadership development opportunities and requires a proactive, team-oriented