Assistant General Manager @ I-Drive Hotel

MaiHana Hotel; Orlando (FL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Medical benefits

Job summary

Prismhr Hire seeks an Assistant General Manager to oversee hotel operations in Orlando, focusing on Front Office, Housekeeping, and Revenue Management. You will lead department teams, protect guest satisfaction, and serve as a senior manager on duty.

You will implement SOPs, supervise staff, monitor rates and occupancy, manage labor and budgets, and ensure brand standards. This role offers a competitive salary and benefits in a dynamic hospitality environment.

Qualifications

• Minimum 2 years of Front Office Manager experience.
• Hands-on experience in Housekeeping operations.
• Proven supervisory and team leadership experience.
• Working knowledge of revenue management principles and tools.

Responsibilities

• Oversee Front Office and Housekeeping operations to ensure smooth daily service and high standards of cleanliness.
• Develop and implement Standard Operating Procedures (SOPs) for all departments and positions.
• Supervise, train, schedule, and evaluate department managers and staff.
• Support revenue management: monitor rates, occupancy, and forecasts, and help set pricing and distribution strategy.
• Manage labor costs, supplies, and departmental budgets.
• Handle guest concerns and service recovery promptly.
• Ensure compliance with brand standards, safety, and hotel policies.
• Prepare operational and financial reports for hotel leadership.

Skills

Front Office Manager experience

Housekeeping operations

Team leadership

Revenue management knowledge

Tools

Property Management System (PMS)

Job description

About the role

The Assistant General Manager oversees hotel operations, with a focus on Front Office, Housekeeping, and Revenue Management. You'll lead the department teams, protect guest satisfaction, and serve as a senior manager on duty.

Responsibilities

• Oversee Front Office and Housekeeping operations to ensure smooth daily service and high standards of cleanliness
• Develop and implement Standard Operating Procedures (SOPs) for all departments and positions
• Supervise, train, schedule, and evaluate department managers and staff
• Support revenue management: monitor rates, occupancy, and forecasts, and help set pricing and distribution strategy
• Manage labor costs, supplies, and departmental budgets
• Handle guest concerns and service recovery promptly
• Ensure compliance with brand standards, safety, and hotel policies
• Prepare operational and financial reports for hotel leadership

Must-Have Qualifications

• Minimum 2 years of Front Office Manager experience
• Hands-on experience in Housekeeping operations
• Proven supervisory and team leadership experience
• Working knowledge of revenue management principles and tools

Additional Qualifications

• Proficiency with a property management system (PMS)
• Strong communication, problem-solving, and organizational skills
• Flexibility to work evenings, weekends, and holidays

Please note:

Candidates without Front Office management experience will not be considered.

We offer

• Salary range: $55,000 - $65,000 per year
• Performance bonus
• Medical benefits

EEO - We are committed to building a respectful, inclusive workplace where team members can thrive and guests receive outstanding service. If you are passionate about hospitality and enjoy leading by example, we encourage you to apply.