Assistant General Manager/Front Office Manager

SHIV OF CONWAY H2 LLC; Conway (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonuses based on performance

Paid time off and holidays

Health coverage reimbursement

Bonus program available

Employee discounts on hotel stays

Career advancement opportunities

Job summary

SHIV OF CONWAY H2 LLC in Conway, SC seeks an Assistant General Manager/Front Office Manager to support the General Manager in all hotel operations. This is an on-site role with no remote work, requiring strong leadership across departments, guest satisfaction focus, and financial awareness.

You will supervise department heads, assist in staffing and training, manage budgets, and drive revenue while ensuring compliance with safety standards and company policies.

Qualifications

• Bachelor’s degree in hospitality management or related field (or equivalent experience).
• Strong leadership and team-management skills with focus on staff development.
• Excellent communication and interpersonal skills for guests and staff.
• Proficiency in hotel management software and financial reporting systems.

Responsibilities

• Assist the General Manager in overseeing all hotel operations across front office, housekeeping, maintenance, F&B and sales.
• Ensure all departments operate efficiently following standards and procedures.
• Monitor daily operations to maintain service quality and guest satisfaction.
• Act as General Manager in GM's absence and resolve issues.
• Supervise department heads and staff, providing leadership and support.
• Assist in recruiting, hiring, training, and evaluating staff.
• Lead regular meetings with department heads to review performance and improvements.
• Foster a positive work environment and teamwork.
• Oversee guest services from check-in to check-out and address guest concerns.
• Monitor guest feedback to drive service improvements.
• Assist in budgeting and cost control to meet financial goals.
• Review daily revenue and monthly financial statements for performance insights.
• Collaborate on strategies to increase revenue and optimize costs.
• Ensure compliance with regulations including health and safety standards.
• Inspect guest rooms and public spaces for cleanliness and safety.
• Develop and enforce SOPs; support strategic hotel initiatives.
• Work with GM on sales/marketing to boost occupancy and reputation.
• Engage with guests, vendors, and the local community.

Skills

Leadership

Team management

Communication

Problem solving

Guest service

Education

Bachelor’s degree in hospitality management

Tools

Hotel management software

Financial reporting systems

Job description

Job Summary

The Assistant General Manager (AGM)/Front Office Manager supports the General Manager in overseeing all aspects of hotel operations, ensuring the highest standards of service, guest satisfaction, and operational efficiency. This role involves managing daily activities across multiple departments, leading staff, and working to meet financial and operational goals as well as filling shift shortages when needed. This is an on-site position that requires extensive on-site presence and is not authorized for remote work.

Key Responsibilities

• Assist the General Manager in managing the overall operations of the hotel, including front office, housekeeping, maintenance, food and beverage, and sales.
• Ensure that all hotel departments operate efficiently and in accordance with established standards and procedures.
• Monitor daily operations to ensure consistency in service quality and guest satisfaction.
• Serve as the acting General Manager in the absence of the GM, making critical decisions and resolving issues as they arise.
• Supervise department heads and staff, providing leadership, guidance, and support to ensure a motivated and productive team.
• Assist in recruiting, hiring, training, and evaluating staff to ensure high performance and adherence to hotel standards.
• Conduct regular meetings with department heads to review performance, address challenges, and discuss operational improvements.
• Promote a positive work environment that encourages teamwork, collaboration, and continuous learning.
• Oversee guest services to ensure a superior guest experience from check-in to check-out, addressing and resolving any guest concerns or complaints.
• Monit or guest feedback through surveys, reviews, and direct interactions, using insights to drive improvements in service delivery.
• Ensure that all guest requests and special needs are met promptly and courteously, enhancing overall guest satisfaction.
• Assist in the development and management of the hotel’s budget, ensuring financial goals are met or exceeded.
• Monitor departmental expenses, labor costs, and revenue generation to ensure profitability and cost-effectiveness.
• Review financial reports, including daily revenue reports and monthly financialstatements, to track performance and identify areas for improvement.
• Collaborate with the General Manager to implement strategies for increasing revenue, optimizing operational costs, and maximizing profitability.
• Ensure that all hotel operations comply with local, state, and federal regulations, including health and safety standards.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain high standards of cleanliness, safety, and operational efficiency.
• Implement and oversee quality control measures, ensuring consistency in service and operations across all departments.
• Develop and enforce standard operating procedures (SOPs) for all departments, ensuring compliance and operational excellence.
• Work closely with the General Manager to develop and execute the hotel’s strategic goals and initiatives.
• Collaborate with sales and marketing teams to drive business growth, increase occupancy, and enhance the hotel’s reputation.
• Participate in management meetings, contributing insights and recommendations to improve overall hotel performance.
• Foster strong relationships with guests, vendors, and the local community to promote the hotel and drive business.
• Other duties as assigned to meetthe needs of the property.

Qualifications

• Bachelor’s degree inhospitality management, business administration, or a related field; equivalent experience may be considered.
• Proven experience in hotelmanagement or a similar leadership role, with a strong background inoperations, guest services, and financial management.
• Strong leadership and teammanagement skills, with a focus on staff development and guestsatisfaction.
• Excellent communication andinterpersonal skills, with the ability to interact effectively withguests, staff, and management.
• Strong organizational andproblem-solving skills, with the ability to manage multiple priorities ina fast-paced environment.
• Proficiency in hotelmanagement software and financial reporting systems.

Working Conditions

• Flexible working hours,including weekends and holidays.
• May require on-callavailability for emergencies or special events.
• Physical stamina requiredfor long periods of standing, walking, and interacting with guests and staff.

Benefits

• Competitivesalary and performance-based bonuses.
• Paid Time off& Holiday Pay
• Reimbursementfor health coverage.
• Bonus programavailable.
• Employeediscounts on hotel stays and services.
• Opportunitiesfor career advancement and professional development.

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Crossroads Hospitality, LLC and its affiliates are Equal Opportunity/Affirmative Action Employers, and encourage women, minorities, individuals with disabilities, and protected veterans to apply.