Assistant General Manager

Klaw Restaurant; Miami (FL); On-site; USD 85,000 - 100,000; Full time

Job summary

Klaw Restaurant in Miami, FL seeks an Assistant General Manager to support the General Manager in delivering guest experiences and operational efficiency across front desk, housekeeping, food and beverage, and maintenance.

You will implement safety procedures, manage food costs, apply yield strategies, and lead a team to ensure high standards and prep for pre-opening activities when applicable.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 3 years experience in hotel management or similar leadership role.
• Proven knowledge of hotel operations across front office, housekeeping, and F&B.
• Strong understanding of safety procedures and compliance in hospitality.
• Demonstrated ability in yield management and controlling costs.

Responsibilities

• Assist the General Manager in overseeing all hotel operations for quality service.
• Coordinate daily activities across front office, housekeeping, and F&B.
• Implement and monitor safety procedures for health and safety compliance.
• Analyze and control food costs and other operational expenses.
• Apply yield management to optimize room occupancy and revenue.
• Identify challenges and develop solutions to improve satisfaction and efficiency.
• Support pre-opening activities including staff recruitment and training.
• Lead and develop hotel staff to maintain high morale and performance.

Skills

3+ years hotel leadership

Operations knowledge

Safety procedures

Yield management

Cost control

Education

Bachelor’s degree in Hospitality Management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

300 Finance and Admi Full Time Miami, FL, US

2 days ago Requisition ID: 1015

Salary Range: $85,000.00 To $100,000.00 Annually

About the Role:

The Assistant General Manager plays a pivotal role in supporting the General Manager to ensure the seamless operation of the hotel, focusing on delivering exceptional guest experiences while maintaining operational efficiency. This position involves overseeing daily hotel functions, including front desk, housekeeping, food and beverage, and maintenance, to uphold the highest standards of hospitality. The Assistant General Manager is responsible for implementing and monitoring safety procedures, managing food costs, and optimizing yield management strategies to maximize profitability. Additionally, this role requires proactive problem identification and resolution to maintain smooth operations and guest satisfaction. Ultimately, the Assistant General Manager contributes to the hotel's success by fostering a positive work environment, driving team performance, and supporting pre-opening activities when applicable.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years experience in hotel management or a similar hospitality leadership role.
• Proven knowledge of hotel operations, including front office, housekeeping, and food and beverage management.
• Strong understanding of safety procedures and compliance standards within the hospitality industry.
• Demonstrated ability in yield management and controlling food and operational costs.

Preferred Qualifications:

• Experience in pre-opening hotel operations and team leadership.
• Certification in hospitality management or related professional credentials.
• Familiarity with hotel management software and property management systems.
• Advanced problem-solving skills with a track record of successfully managing operational challenges.
• Experience working in a fast-paced, multicultural environment.

Responsibilities:

• Assist the General Manager in overseeing all hotel operations to ensure quality service and operational excellence.
• Manage and coordinate daily activities across departments including front office, housekeeping, and food and beverage.
• Implement and monitor safety procedures to ensure compliance with health and safety regulations.
• Analyze and control food costs and other operational expenses to meet budgetary goals.
• Apply yield management techniques to optimize room occupancy and revenue.
• Identify operational challenges and develop effective solutions to improve guest satisfaction and efficiency.
• Support pre-opening activities including staff recruitment, training, and operational setup when launching new properties.
• Lead, motivate, and develop hotel staff to maintain high morale and performance standards.

Skills:

The required skills such as hotel management and hospitality management are essential for overseeing daily operations and ensuring guest satisfaction. Repetitive motions knowledge helps in understanding and optimizing routine tasks to improve efficiency and reduce staff fatigue. Expertise in yield management and food costs is applied daily to maximize revenue and control expenses, directly impacting the hotel's profitability. Safety procedures knowledge ensures a secure environment for both guests and employees, which is critical in maintaining compliance and reputation. Additionally, strong problem-solving skills enable the Assistant General Manager to quickly identify issues and implement effective solutions, supporting smooth operations and continuous improvement.