Assistant General Manager Birmingham, AL

Kaizen Lab Inc.; Birmingham (AL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health benefit packages

Vacation time

Quarterly bonuses

401(K)

Job summary

Kaizen Lab Inc. is seeking an experienced Assistant General Manager to oversee daily operations and coordinate hotel staff activities. This role involves training new employees, maintaining service standards, and handling guest requests. Candidates should have a degree in hospitality management and at least 2 years of customer service experience.

The role requires excellent communication skills, flexibility in working hours, and the ability to perform physical tasks. Join us at Kaizen Lab Inc. and enjoy competitive benefits including health packages, 401(K), and more.

Qualifications

• 2+ years of experience in Customer Service.
• Knowledge of hotel operations, federal and state regulations.

Responsibilities

• Coordinate daily activities of hotel staff.
• Provide training to staff and oversee the front desk.
• Maintain records and handle guest requests.

Skills

Ability to work in a fast-paced environment

Flexibility

Delegation skills

Excellent communication skills

Physical stamina

Ability to lift up to 25 lbs

Education

Bachelor's degree in hospitality management or similar

Job description

Who Are We?

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests' demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career; you become part of the RAM Hotels family!

Position: Assistant General Manager

Job Summary

The Assistant General Manager will coordinate the daily activities of the property, and the hotel personnel as directed. He/she will provide support to the General Manager and assume the responsibilities of the General Manager in their absence. The AGM will collaborate with the GM to improve our level of service and enhance the profitability of our hotel. (He/she) will assist in the training of new team members and oversee the day‑to‑day operations of the front desk team, as well as housekeeping.

Job Responsibilities

• Assign duties to staff and observe performance to ensure adherence to hotel policies and established operating procedures.
• Provide training to staff, including job specific, safety and security content.
• Assist with the hiring and onboarding process.
• Review team member performance and work with the GM to conduct performance reviews and disciplinary warnings.
• Maintain accurate records, including deposits, PM’s, Deep Cleans, guest requests, complaints, etc.
• Adhere to all company and brand standard operating procedures.
• Review and respond to guest requests and/or complaints.
• Assume the role of GM, in his/her absence.
• Be available and able to report to the property at a moment’s notice.
• Primarily work the 3pm – 11pm shift, and cover shifts as needed and determined by the General Manager.
• Maintain guest service as the driving philosophy of the hotel.
• Personally demonstrate a commitment to guest service by responding promptly to guests' needs with an interest and concern in satisfying every guest.
• Ensure hotel staff, including all new hires, are trained to meet service standards.
• Develop added-value customer service programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions, and points of interest.
• Empower hotel staff to deliver great guest service by encouraging responsiveness to guests' needs.
• Meet or exceed hotel guest satisfaction measures.
• Ensure hotel standards and services contribute to the delivery of consistent guest service.
• Engage every guest in conversation and recognition.
• Resolve any guest issue immediately.
• Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests.
• Take proactive approaches when dealing with guest concerns.
• Always extend professionalism and courtesy to guests.
• Become involved in the community and/or government affairs.
• Other duties as assigned.

Professional Experience

Bachelor's degree in hospitality management or similar degree or an equivalent combination of education and experience.

Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority.

Minimum 2 years’ experience in Customer Service.

Required Skills

• Ability to work in a fast‑paced environment.
• Must be flexible to work varied schedules.
• Ability to delegate and direct the activities of the team to ensure efficient operation.
• Excellent written and oral communication skills.
• Must have the physical ability to walk, bend, and stand for long time periods.
• Must be able to lift up to 25 lbs.

Essential Skills

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure.
• Promote the property by demonstrating a “top‑notch” attitude toward our guests which includes anticipating the guests needs – be proactive.
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments.

Benefits

RAM Hotels strives to provide benefits that enhance work‑life balance, including comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401(K), and other additional perks.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.