Assistant General Manager (AGM)

StepStone-Hospitality-Inc; Tampa (FL); On-site; USD 55,000 - 65,000; Full time

Job summary

Four Points by Sheraton Tampa Airport Westshore is seeking an experienced Assistant General Manager to join the hotel leadership team under StepStone Hospitality. The AGM will partner closely with the General Manager, providing hands-on leadership across all departments to drive guest satisfaction and uphold brand standards.

The role emphasizes developing leaders, managing daily operations, and optimizing revenue and profitability while ensuring exceptional guest experiences and strong associate

Qualifications

• Minimum of 3–5 years of progressive hotel management experience.
• Experience as AGM, Director of Operations, Front Office Manager, Rooms Division Manager, or similar leadership role.
• Marriott or Four Points by Sheraton experience is highly desirable.
• Strong knowledge of hotel operations including Front Office, Housekeeping, F&B, and Engineering.
• Ability to lead, coach, develop, and hold teams accountable.
• Strong understanding of guest satisfaction, brand standards, labor management, and financial performance.
• Experience with budgeting, forecasting, payroll, productivity, and expense management.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, holidays, and Manager-on-Duty shifts.

Responsibilities

• Partner with the General Manager in overseeing the day-to-day operations of the hotel.
• Provide leadership and operational support across Front Office, Housekeeping, F&B, Engineering, and other departments.
• Serve as a visible and hands-on leader throughout the property.
• Support department leaders in achieving operational, financial, guest-service, and associate-engagement goals.
• Monitor daily hotel operations and address service, staffing, maintenance, and operational concerns.
• Ensure compliance with brand standards, StepStone Hospitality policies, and hotel operating procedures.
• Monitor guest satisfaction results and online feedback and identify opportunities for improvement.
• Respond to guest concerns and assist with service recovery.
• Coach, mentor, and develop department leaders and associates while promoting accountability and teamwork.
• Partner with People & Culture on recruitment, onboarding, training, associate relations, performance management, and retention initiatives.
• Assist with labor management, scheduling, productivity, and payroll controls.
• Review operational and financial performance and identify opportunities to improve revenue and profitability.
• Participate in budgeting, forecasting, revenue strategy, labor planning, and business-review meetings.
• Support sales and revenue initiatives by ensuring operational execution aligns with business needs.
• Conduct regular property inspections to ensure cleanliness, safety, maintenance, and presentation standards.
• Support brand quality assurance and property inspection readiness.
• Ensure hotel policies, safety procedures, emergency protocols, and applicable regulations are followed.
• Serve as Manager on Duty as required.
• Assume leadership responsibility for hotel operations in the General Manager's absence.
• Perform other duties as assigned.

Skills

3–5 years progressive hotel management

AGM/director of operations leadership

Marriott/Four Points experience

Hotel operations knowledge

Team leadership

Guest satisfaction & budgeting

Budgeting & payroll

Communication & leadership

Flexible schedule

Job description

Description

Four Points by Sheraton Tampa Airport Westshore
Tampa, Florida
Managed by StepStone Hospitality
Full-Time | Management
Salary Range: $55,000–$65,000 annually

Position Overview

Four Points by Sheraton Tampa Airport Westshore, managed by StepStone Hospitality, is seeking an experienced, energetic, and results-driven Assistant General Manager (AGM) to join our hotel leadership team.

The Assistant General Manager will partner closely with the General Manager to provide leadership and operational oversight across the hotel. This is a highly visible, hands-on leadership position responsible for supporting daily operations, developing department leaders and associates, driving guest satisfaction, maintaining brand and operational standards, and helping achieve the hotel's financial and service goals.

The ideal candidate is a well-rounded hotel operations leader who enjoys being present throughout the property, solving problems, developing teams, and creating an exceptional experience for both guests and associates.

Key Responsibilities

• Partner with the General Manager in overseeing the day-to-day operations of the hotel.
• Provide leadership and operational support across Front Office, Housekeeping, Food & Beverage, Engineering, and other hotel departments.
• Serve as a visible and hands-on leader throughout the property.
• Support department leaders in achieving operational, financial, guest-service, and associate-engagement goals.
• Monitor daily hotel operations and proactively address service, staffing, maintenance, and operational concerns.
• Ensure compliance with Marriott brand standards, StepStone Hospitality policies, and hotel operating procedures.
• Monitor guest satisfaction results and online feedback and partner with department leaders to identify opportunities for improvement.
• Respond to guest concerns and assist with service recovery to ensure timely and appropriate resolution.
• Coach, mentor, and develop department leaders and associates while promoting accountability and teamwork.
• Partner with People & Culture on recruitment, onboarding, training, associate relations, performance management, and retention initiatives.
• Assist with labor management, scheduling, productivity, and payroll controls.
• Review operational and financial performance and assist with identifying opportunities to improve revenue, control expenses, and maximize profitability.
• Participate in budgeting, forecasting, revenue strategy, labor planning, and business-review meetings.
• Support sales and revenue initiatives by ensuring operational execution aligns with business needs and guest expectations.
• Conduct regular property inspections to ensure cleanliness, safety, maintenance, and presentation standards are consistently achieved.
• Support brand quality assurance and property inspection readiness.
• Ensure hotel policies, safety procedures, emergency protocols, and applicable regulations are consistently followed.
• Serve as Manager on Duty as required.
• Assume leadership responsibility for hotel operations in the General Manager's absence.
• Perform other duties as assigned.

Qualifications

• Minimum of 3–5 years of progressive hotel management experience, preferably within a full-service branded hotel environment.
• Previous experience as an Assistant General Manager, Director of Operations, Front Office Manager, Rooms Division Manager, or similar hotel leadership role strongly preferred.
• Marriott or Four Points by Sheraton experience is highly desirable.
• Strong knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, and Engineering.
• Demonstrated ability to lead, coach, develop, and hold teams accountable.
• Strong understanding of guest satisfaction, brand standards, labor management, and hotel financial performance.
• Experience with budgeting, forecasting, payroll, productivity, and expense management preferred.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Ability to make sound decisions in a fast-paced operational environment.
• Strong commitment to guest service and associate engagement.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and Manager-on-Duty shifts based on business needs.

Compensation

Salary Range: $55,000–$65,000 annually

Final compensation will be based on the selected candidate's experience, qualifications, and overall fit for the position.

Why Join StepStone Hospitality?

At StepStone Hospitality, we believe successful hotels are built by strong leaders and engaged teams. We are committed to creating an environment where associates can grow professionally, contribute ideas, take ownership, and make a meaningful impact.

As Assistant General Manager at Four Points by Sheraton Tampa Airport Westshore, you will have an opportunity to play an important role in the hotel's continued success while developing your career within hospitality leadership.

Equal Employment Opportunity

StepStone Hospitality is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and associates without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.