Assistant General Manager - Hospitality Ops & Guest Experience

Peachtree Group Hospitality Management; Ashburn (VA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement match

Paid holidays and PTO

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management manages Home2 Suites Ashburn, VA, and seeks an Assistant General Manager to oversee Front Desk, Housekeeping and Engineering operations, ensuring a clean, safe environment and guest satisfaction while managing expenses.

The role emphasizes staffing, scheduling, revenue focus, safety, and guest relations, with responsibility for front office systems and supporting guest services. Strong recruiting and leadership are required.

Qualifications

• Experience in hotel front desk operations
• Ability to analyze operations and guest feedback
• Strong scheduling and recruitment skills

Responsibilities

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Job description

Peachtree Group Hospitality Management manages Home2 Suites Ashburn, VA, and seeks an Assistant General Manager to oversee Front Desk, Housekeeping and Engineering operations, ensuring a clean, safe environment and guest satisfaction while managing expenses.

The role emphasizes staffing, scheduling, revenue focus, safety, and guest relations, with responsibility for front office systems and supporting guest services. Strong recruiting and leadership are required.