Assistant General Manager - Hampton Inn Austin South

Lodging Host; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) & 401(k) employer matching

Paid vacation time

Paid sick time

Tuition assistance

Dental/vision & health insurance

Job summary

The Hampton Inn Austin/Airport Area South is seeking an Assistant General Manager to support daily operations and guest services, reporting to the General Manager. You will lead staff, monitor service standards, and help manage budgets to drive occupancy and revenue.

Ideal candidates have an Associate degree in Hospitality or related field, at least 3 years in hospitality with 1 year in management, and strong leadership, communication, and analytical skills.

Qualifications

• Associate degree or higher in Hospitality Management, Business Administration, or related field.
• Minimum 3 years in hospitality with at least 1 year in a managerial role preferred.
• Strong leadership, communication, and problem-solving abilities required.

Responsibilities

• Assist the General Manager in planning, directing, and coordinating hotel operations.
• Supervise and manage staff to ensure optimal performance and policy adherence.
• Monitor guest satisfaction, address complaints, and implement service improvements.
• Collaborate with department heads for seamless daily operations.
• Participate in budgeting and financial planning, monitoring expenses and revenue.
• Support marketing/promotional strategies to increase occupancy and revenue.
• Ensure compliance with health, safety, and regulatory requirements.
• Assist in recruiting, training, and staff development.
• Analyze operational data to identify improvements and implement solutions.
• Represent the hotel at community and industry events.

Skills

Leadership

Team-building

Communication

Interpersonal skills

Financial analysis

Problem-solving

Organization

Confidentiality

Microsoft Office

Hotel management software

Education

Associate's degree in Hospitality Management, Business Administration, or related field

Tools

Hotel management software

Microsoft Office Suite

Job description

The Assistant General Manager at the Hampton Inn Austin/Airport Area South will support the General Manager in overseeing the daily operations of the establishment, ensuring efficient and effective management of staff, resources, and guest services. The role involves maintaining high standards of service, enhancing guest satisfaction, and contributing to the overall success and profitability of the business.Key Responsibilities:Assist the General Manager in planning, directing, and coordinating the operations of the hotel.Supervise and manage staff to ensure optimal performance and adherence to company policies and procedures.Monitor guest satisfaction, address complaints, and implement strategies to enhance guest experiences.Collaborate with department heads to ensure seamless operations and communication across all departments.Participate in budgeting and financial planning activities, including monitoring expenses and revenue.Support the General Manager in developing and implementing marketing and promotional strategies to increase occupancy and revenue.Ensure compliance with health, safety, and regulatory requirements.Assist in recruiting, training, and developing staff to foster a positive work environment and promote professional growth.Analyze operational data and reports to identify areas for improvement and implement solutions.Represent the hotel in community and industry events, building relationships and promoting the brand.Benefits:401(k) & 401(k) employer matchingPaid Vacation timePaid Sick timeTuition Assistance ProgramDental/Vision & Health Insurance AvailableRequired Education:Associate's degree in Hospitality Management, Business Administration, or a related field.Required Experience:Minimum of 3 years of experience in the hospitality industry, with at least 1 year in a managerial role preferred.Proven track record of successfully managing hotel operations and improving guest satisfaction.Experience in budgeting, financial analysis, and cost control within a hospitality setting.Demonstrated experience in staff management, including hiring, training, and performance evaluation.Required Skills and Abilities:Strong leadership and team-building skills with the ability to motivate and manage a diverse team.Excellent communication and interpersonal skills to effectively interact with guests, staff, and stakeholders.Proficient in hotel management software and Microsoft Office Suite.Ability to analyze financial data and develop strategies to enhance profitability.Strong problem-solving skills with the ability to handle challenging situations and make sound decisions.Detail-oriented with strong organizational and time management skills.Ability to maintain a high level of professionalism and confidentiality in all interactions.