Assistant General Manager

ARK; Burnet (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

TownePlace Suites by Marriott in Burnet, Texas seeks an Assistant General Manager to partner with the General Manager in driving service excellence across all hotel departments.

The ideal candidate thrives in a fast-paced environment, leads by example, and empowers associates to deliver exceptional guest experiences while supporting strong financial performance.

Qualifications

• High school diploma or GED; 1–3 years hospitality or management experience or equivalent education/experience.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to exercise independent judgment, prioritize demands, and make sound operational decisions.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
• Ability to communicate with associates, management, guests, vendors, and partners.
• Flexibility to work varying shifts including evenings, weekends, and holidays; respond to urgent hotel needs outside scheduled hours.
• Ability to lift/move up to 25 pounds as needed.

Responsibilities

• Lead, train, mentor, and support associates across Front Office, Housekeeping, Laundry, Maintenance, and F&B.
• Cultivate a positive, high-performing work environment rooted in teamwork and accountability.
• Assist with recruiting, onboarding, performance management, and ongoing associate development.
• Promote clear communication between departments for seamless daily operations.
• Oversee daily hotel operations while maintaining Marriott brand standards and company expectations.
• Maintain a visible leadership presence during peak periods and shift transitions.
• Identify and resolve operational challenges, guest concerns, and service opportunities.
• Coordinate room readiness, preventive maintenance, events, group bookings, and priorities.
• Champion outstanding guest service to build loyalty and positive reviews.
• Assist in managing budgets, labor, expenses, and revenue opportunities; support payroll and financial reporting.
• Ensure safety, sanitation, and compliance; lead by example with integrity and professionalism.

Skills

Leadership

Communication

Organizational skills

Problem-solving

MS Office

Shift flexibility

Physical stamina

Education

High school diploma or GED

Tools

PMS

Excel

Budgeting software

Job description

TownePlace Suites by Marriott in Burnet, Texas, is seeking a dynamic, results-driven Assistant General Manager to join our leadership team!

As our Assistant General Manager, you will serve as a key partner to the General Manager, providing hands-on leadership across all hotel departments while fostering a culture of accountability, teamwork, and exceptional service.

We are looking for a confident, proactive leader who thrives in a fast-paced environment, takes ownership of challenges, and leads by example. The ideal candidate is someone who understands that successful hotel operations begin with empowered associates, satisfied guests, and strong financial performance.

This position requires independent judgment, professional decision-making, flexibility, and the ability to respond to operational needs outside traditional business hours.

Compensation: $45,000 annually commensurate with experience

Qualifications

• Required Qualifications
• High school diploma or GED; one to three years of related hospitality or management experience and/or training; or an equivalent combination of education and experience.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to exercise independent judgment, prioritize competing demands, and make sound operational decisions.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Ability to effectively communicate with associates, management, guests, vendors, and business partners.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, and to respond to urgent hotel needs outside scheduled hours.
• Ability to occasionally lift or move up to 25 pounds, with reasonable accommodations available for qualified individuals.
• Preferred Qualifications
• Previous hotel supervisory or management experience.
• Familiarity with Marriott brand standards, property management systems, and hotel operating procedures.
• Experience with labor management, budgeting, scheduling, and financial performance analysis.
• Demonstrated success in guest service recovery, team development, and operational improvement.
• A hands-on leadership style with a genuine passion for hospitality and associate engagement.

Responsibilities

• Leadership & Team Development
• Lead, train, mentor, and support associates across Front Office, Housekeeping, Laundry, Maintenance, and Food & Beverage departments.
• Cultivate a positive, high-performing work environment rooted in teamwork, professionalism, and accountability.
• Assist with recruiting, onboarding, performance management, and continued associate development.
• Promote clear communication between departments to ensure seamless daily operations.
• Hotel Operations & Guest Experience
• Support the General Manager in overseeing daily hotel operations while maintaining Marriott brand standards and company expectations.
• Maintain a visible leadership presence throughout the property, particularly during peak operational periods and shift transitions.
• Proactively identify and resolve operational challenges, guest concerns, and service opportunities.
• Coordinate room readiness, preventive maintenance, special events, group bookings, and operational priorities.
• Champion outstanding guest service that builds loyalty, strengthens guest satisfaction scores, and encourages positive reviews.
• Financial Performance & Administrative Oversight
• Assist in managing hotel budgets, labor productivity, expenses, and revenue opportunities.
• Support payroll administration, scheduling, cash handling, bank deposits, and financial reporting.
• Monitor operational performance and identify opportunities to improve efficiency, control costs, and maximize profitability.
• Ensure timely completion of operational checklists, inspections, safety training, and administrative requirements.
• Partner with hotel leadership to achieve established financial, operational, and guest satisfaction goals.
• Brand Standards, Safety & Compliance
• Uphold Marriott brand standards and ARK Hospitality policies and procedures.
• Promote a safe, clean, welcoming, and well-maintained environment for guests and associates.
• Support compliance with applicable safety, sanitation, and workplace regulations.
• Lead by example, demonstrating integrity, professionalism, and a commitment to continuous improvement.