Assistant General Manager: Guest Experience & Ops Leader

Andretti Indoor Karting & Games; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Exciting Bonus opportunities

AIKG has the BEST staff, so you work с

Support for ongoing professional 

Personal/Family Medical, Dental and Vi

$1200 company paid Health Savings

Vacation and Sick time accrued during

401k retirement program with generous

Company provided Life Insurance

Company provided Short-Term and Long-;

Job summary

Andretti Indoor Karting & Games (AIKG) is actively seeking an Assistant General Manager to lead the site’s operations, including Restaurant, Events, Track, Bar, and Arcade. The role reports to the unit General Manager and focuses on developing management teams and maintaining AIKG standards.

The position requires overseeing P&L, cost control, safety, and guest relations while driving revenue and providing exceptional guest experiences across multiple departments.

Qualifications

• Eligible to work in the United States
• At least 18 years of age
• High School Diploma or equivalent
• Strong organizational skills
• The desire and ability to be pleasant, upbeat and sociable throughout the workday
• Work varying days, nights, holidays and weekends
• Two years of Assistant General Management experience in high volume environment
• Two years of complete P&L experience in a branded food and entertainment business
• Financial analysis and assessment skills
• Proven leadership and team skills; ability to motivate and manage all levels of staff and management
• Working knowledge of cost controls
• Strong training and development background

Responsibilities

• Work closely with department leaders to oversee all aspects of site operations of entire facility, including staffing, training, employee relations, repair and maintenance, game operations, site IT, cleanliness, organization, service timing, quality product, cash handling and site administration.
• Fully accountable for all aspects of P&L, including achieving annual revenue, profit, cost control and inventory control
• Accountable to maximize daily sales and effectively manage costs, labor and cash control
• Work closely with department Managers to oversee operations and facility
• Continuously promote safety and sanitation
• Responsible to take proactive approach to guest relations, put in time spent on floor interacting with guests
• Ensure the highest level of quality and standards
• Ultimately responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
• Empower management and staff to deliver exceptional service
• Responsible for the on-going development of all site managers and for the development of Management-in-Training
• Assure leadership and staff morale is maintained at a high level
• Responsible to provide direct and honest feedback to staff regarding individual performance
• Establishes operational guidelines for the recruitment and retention of staff

Skills

Strong organizational skills

The desire and ability to be pleasant,

Education

High School Diploma or equivalent

Job description

Andretti Indoor Karting & Games (AIKG) is actively seeking an Assistant General Manager to lead the site’s operations, including Restaurant, Events, Track, Bar, and Arcade. The role reports to the unit General Manager and focuses on developing management teams and maintaining AIKG standards.

The position requires overseeing P&L, cost control, safety, and guest relations while driving revenue and providing exceptional guest experiences across multiple departments.