Assistant General Manager — Guest Experience & Ops

Resolute Road Hospitality; Tigard (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Travel Perks

Optional Daily Pay

Health/Life Insurance

401(k)

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Job summary

Resolute Road Hospitality's Hampton Inn & Suites in Tigard, Oregon seeks an Assistant General Manager to lead daily hotel operations, drive guest satisfaction, and develop a high-performing team. You will partner with the General Manager to set clear goals, maintain brand standards, manage labor and expenses, and foster a culture of service excellence and integrity.

This role requires hands-on leadership, coaching across departments, and collaboration to deliver memorable guest experiences.

Qualifications

• Associate degree in Hospitality Management or related field required.
• Minimum 2 years leadership experience in hospitality.
• Strong leadership, communication, and guest-service focus.
• Experience with brand standards and hotel operations preferred.

Responsibilities

• Oversee daily operations of housekeeping, maintenance, sales, and front desk departments.
• Ensure compliance with brand standards while maintaining Resolute Road Hospitality's culture.
• Lead with integrity, empathy, and accountability.
• Build a culture of service excellence, teamwork, and empowerment.
• Partner with the General Manager to set and communicate goals and expectations.
• Lead by example to create a workplace where teammates feel valued.
• Monitor and optimize labor and expense controls.
• Drive revenue, guest satisfaction, and overall property performance.
• Engage with clients and community partners to support sales and marketing efforts.
• Recruit, hire, and train top talent with a focus on culture fit and growth.
• Conduct regular department meetings and acknowledge successes.

Skills

Hospitality leadership

Guest satisfaction

Team development

Operations management

Budgeting & cost control

Brand standards knowledge

Communication

Education

Associate degree in Hospitality Management

Minimum 2 years leadership experience in hospitality

Tools

Microsoft Office

Property management systems

Job description

Resolute Road Hospitality's Hampton Inn & Suites in Tigard, Oregon seeks an Assistant General Manager to lead daily hotel operations, drive guest satisfaction, and develop a high-performing team. You will partner with the General Manager to set clear goals, maintain brand standards, manage labor and expenses, and foster a culture of service excellence and integrity.

This role requires hands-on leadership, coaching across departments, and collaboration to deliver memorable guest experiences.