Assistant General Manager — Guest Experience & Operations

Resolute Road Hospitality; Goodlettsville, Northern (TN, KY); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Travel Perks

Optional Daily Pay

Health/Life Insurance

401(k)

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Job summary

Resolute Road Hospitality's Tru by Hilton Goodlettsville is seeking an Assistant General Manager to lead daily operations with a focus on guest satisfaction and team development. You will support the General Manager in driving results, upholding brand standards, and ensuring smooth execution across departments.

Ideal candidates bring hospitality leadership, integrity, and a commitment to Better Every Day. You will recruit, train, and coach staff, monitor performance metrics, and collaborate with

Qualifications

• Strong understanding of hotel operations and guest services.
• Experience with labor analysis and financial management is preferred.
• Experience with brand systems and property management systems is a plus.

Responsibilities

• Oversee daily operations across housekeeping, maintenance, sales, and front desk.
• Ensure adherence to brand standards and Resolute Road Hospitality culture.
• Lead with integrity, empathy, and accountability to drive guest satisfaction.
• Build a culture of service excellence, teamwork, and development.
• Partner with General Manager to set goals and communicate expectations.
• Recruit, hire, and train top talent focused on culture fit and growth.

Skills

Hospitality ops

Labor & finance

Sales knowledge

Communication

MS Office & PMS

Brand systems

Coaching & accountability

Problem-solving

Education

Associate degree in Hospitality Management or related field

Job description

Resolute Road Hospitality's Tru by Hilton Goodlettsville is seeking an Assistant General Manager to lead daily operations with a focus on guest satisfaction and team development. You will support the General Manager in driving results, upholding brand standards, and ensuring smooth execution across departments.

Ideal candidates bring hospitality leadership, integrity, and a commitment to Better Every Day. You will recruit, train, and coach staff, monitor performance metrics, and collaborate with