Assistant General Manager — Guest Experience Leader

Continental Hospitality; Silver City (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Continental Hospitality in Silver City, NM seeks an Assistant General Manager to lead daily hotel operations and elevate guest experiences. You will support the General Manager, coach front-line teams, monitor budgets, and ensure safety and brand standards.

Qualifications include 2+ years in hospitality management, strong leadership and communication skills, knowledge of front office and F&B operations, and familiarity with PMS systems.

Qualifications

• 2+ years in hospitality or hotel management.
• Proven leadership skills to motivate and manage a diverse team.
• Strong knowledge of front office, food & beverage, or hotel operations.
• Excellent communication, problem-solving, and organizational skills.
• Experience with property management systems (PMS) preferred.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Bachelor's degree in Hospitality Management or related field is a plus.

Responsibilities

• Support the General Manager in overseeing daily hotel/hospitality operations.
• Lead, coach, and develop front-line staff to deliver exceptional guest service.
• Monitor and manage budgets, labor costs, and revenue performance.
• Ensure compliance with brand standards, safety regulations, and company policies.
• Handle guest escalations and resolve complaints with professionalism and efficiency.
• Assist in hiring, onboarding, and performance management of team members.
• Oversee scheduling, inventory, and vendor relationships to ensure smooth operations.

Skills

Leadership

Staff development

Guest service

Communication

Problem solving

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS systems

Job description

Continental Hospitality in Silver City, NM seeks an Assistant General Manager to lead daily hotel operations and elevate guest experiences. You will support the General Manager, coach front-line teams, monitor budgets, and ensure safety and brand standards.

Qualifications include 2+ years in hospitality management, strong leadership and communication skills, knowledge of front office and F&B operations, and familiarity with PMS systems.