Assistant General Manager — Growth Leader

Caribou Coffee Company; Duluth (MN); On-site; USD 23,000 - 38,000; Full time

Job summary

Caribou Coffee is seeking an Assistant General Manager to grow into a store leader who helps the GM drive performance and development across the store team. The AGM role focuses on leadership growth, strategic thinking, and operational excellence to create day-making experiences for guests and communities.

The AGM will partner with the GM to run the store, mentor team members, and develop a district-wide perspective on the Caribou brand and customer service excellence.

Qualifications

• 1-3 years in restaurant/retail with strong customer service
• Able to work early mornings, evenings, some holidays/weekends
• Must be at least 18 years old

Responsibilities

• Demonstrates the doing of Team Member and Shift Leader with enthusiasm and excellence
• Develops understanding of the business toward GM level within a year
• Creates connections that foster team engagement and service excellence
• Drives store sales goals through speed and service
• Leads on problem resolution with calm, professionalism and listening to understand
• Manages cash handling and store funds during shifts
• Places and verifies orders, inventories, and rotates stock to reduce waste
• Develops a holistic view of store success and future shifts
• Champions Caribou core values in daily interactions
• Develops personally through feedback and growth opportunities
• Leads with a global view of the Caribou brand

Skills

Customer service

Availability

18+ age requirement

Education

High school diploma or GED

Job description

Caribou Coffee is seeking an Assistant General Manager to grow into a store leader who helps the GM drive performance and development across the store team. The AGM role focuses on leadership growth, strategic thinking, and operational excellence to create day-making experiences for guests and communities.

The AGM will partner with the GM to run the store, mentor team members, and develop a district-wide perspective on the Caribou brand and customer service excellence.