Assistant General Manager: Front Office & Guest Experience

Wsmanagementinc; South San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Sonesta Select Oyster Point in South San Francisco seeks an experienced Assistant General Manager to lead hotel operations, drive guest satisfaction, and inspire teams. The AGM works with the General Manager to ensure smooth day-to-day performance across departments and assumes full leadership in the GM’s absence.

The role emphasizes front office excellence, budgeting input, cost control, and adherence to brand standards while fostering a positive, hospitality-driven culture.

Qualifications

• Minimum 3–5 years of hotel management experience at department-head level or higher.
• Strong leadership and team-building skills with a track record of guest satisfaction.
• Excellent communication, organization, and problem-solving abilities.

Responsibilities

• Oversee Front Office and guest services, reservations, and night audit while maintaining high guest satisfaction and engagement.
• Collaborate with department heads to improve service standards, efficiency, and profitability.
• Manage daily accounting functions including journals, deposits, A/P and A/R, and support financial reporting.

Skills

Hotel management

Leadership

Guest satisfaction

Operations planning

Budgeting

Tools

Microsoft Office

Job description

Sonesta Select Oyster Point in South San Francisco seeks an experienced Assistant General Manager to lead hotel operations, drive guest satisfaction, and inspire teams. The AGM works with the General Manager to ensure smooth day-to-day performance across departments and assumes full leadership in the GM’s absence.

The role emphasizes front office excellence, budgeting input, cost control, and adherence to brand standards while fostering a positive, hospitality-driven culture.