Assistant General Manager: Drive Sales & Member Experience

JEM Wellness Brands; Tracy (CA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

401(k) plan

Paid Time Off

Gym membership

Job summary

JEM Wellness Brands, the Crunch Fitness partner, seeks an Assistant General Manager to lead daily club operations and drive member satisfaction. You will manage staff, ensure revenue goals are met, and uphold high standards of cleanliness and service.

The AGM will coordinate scheduling, payroll, and compliance while leveraging Crunch tools for reporting and incident management. A strong leader with fitness facility experience and CPR/AED certification is preferred.

Qualifications

• Must have fitness facility or customer service-oriented management experience.
• Proven ability to execute objectives quickly and manage KPIs.
• CPR/AED certification (or ability to obtain within 30 days of hire).
• Strong communication and leadership skills.
• Understanding of labor control and staffing optimization.

Responsibilities

• Assist in recruiting, hiring, training, and developing high-performing team members to maintain proper staffing levels.
• Monitor and scoreboard staff performance to meet or exceed KPI standards.
• Lead by example by delivering personal and team performance targets.
• Provide ongoing coaching, development plans, and regular staff meetings.
• Support the General Manager in scheduling, labor management, and payroll processing.
• Ensure compliance with Crunch policies, procedures, and service standards.
• Oversee facility cleanliness, equipment maintenance, and inventory management.
• Utilize Crunch-specific tools for communication, documentation, and incident reporting.
• Drive lead generation and outreach efforts to impact new member sales.
• Support new member acquisition and integration into all services and programs.
• Resolve member service issues promptly and with empathy.
• Assist in managing expense controls, purchasing, and budget adherence.
• Implement recovery plans when financial goals are not met.

Skills

Leadership

Staffing optimization

Communication

KPI tracking

CPR/AED certification

Education

High school diploma or GED

Bachelor's degree in business management

Job description

JEM Wellness Brands, the Crunch Fitness partner, seeks an Assistant General Manager to lead daily club operations and drive member satisfaction. You will manage staff, ensure revenue goals are met, and uphold high standards of cleanliness and service.

The AGM will coordinate scheduling, payroll, and compliance while leveraging Crunch tools for reporting and incident management. A strong leader with fitness facility experience and CPR/AED certification is preferred.