Assistant General Manager - Casual Dining & Live Entertainment

The Restaurant Zone; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Insurance – 100% Employer-Paid

Dental & Vision Insurance

401(k) Retirement Plan

Complimentary Shift Meals

50% Off Dining at All Locations

Paid Time Off & Sick Leave

Career Growth & Advancement

Job summary

The Restaurant Zone in Washington, DC is seeking an experienced Assistant General Manager to help lead operations for a popular fast-casual restaurant concept. You will work with the General Manager to oversee Front-of-House and Back-of-House operations, ensuring outstanding food quality, service, and profitability.

You will coach and develop teams, manage labor, scheduling, and inventory, and maintain high standards for hospitality and safety.

Qualifications

• 2+ years of experience as an Assistant General Manager, Restaurant Manager, or similar leadership role.
• Experience in a high-volume fast-casual, casual dining, or full-service restaurant.
• Strong knowledge of food and beverage operations.
• Proven ability to lead, motivate, and develop restaurant teams.
• Excellent guest service and conflict resolution skills.
• Experience managing labor, scheduling, inventory, and restaurant financial performance.
• Proficiency with Microsoft Office, Google Workspace, and restaurant technology.
• Experience with restaurant management systems such as Toast, Paycom, HotSchedules, TripleSeat, RESY, or OpenTable is highly preferred.
• Strong organizational, communication, and leadership skills.
• Degree in Hospitality Management, Business Administration, Culinary Arts, or a related field is a plus.

Responsibilities

• Partner with the General Manager to oversee daily restaurant operations.
• Lead and support both Front-of-House and Back-of-House teams.
• Deliver exceptional guest service while maximizing customer satisfaction.
• Resolve guest concerns quickly and professionally.
• Coach, train, and develop team members to achieve operational excellence.
• Organize staffing schedules and supervise daily shifts.
• Maintain company standards for food quality, cleanliness, and hospitality.
• Ensure compliance with health, sanitation, and safety regulations.
• Monitor labor, food costs, and operational performance.Evaluate vendors and product quality while supporting purchasing decisions.
• Implement company policies and operational procedures.
• Help build a positive team culture focused on accountability and guest satisfaction.

Skills

Leadership

Guest service

Staff development

Operations management

Labor management

Scheduling

Food & beverage operations

Restaurant technology

Communication

Conflict resolution

Restaurant management systems

Education

Hospitality management degree

Business administration degree

Culinary arts degree

Tools

Toast

Paycom

HotSchedules

TripleSeat

RESY

OpenTable

Job description

Job Description

We are seeking an experienced Assistant General Manager (AGM) to help lead operations for a popular, high-volume fast-casual restaurant concept in Washington, DC. This is an exciting opportunity for a hospitality leader who is passionate about delivering exceptional guest experiences, developing high-performing teams, and driving operational excellence.

Working alongside the General Manager, you'll play a key role in leading both Front-of-House and Back-of-House operations while ensuring outstanding food quality, service, and profitability.

Benefits

• 100% Employer-Paid Health Insurance (Individual Coverage)
• Dental & Vision Insurance Options
• 401(k) Retirement Plan
• Complimentary Shift Meals
• 50% Off Dining at All Restaurant Locations
• Paid Time Off & Sick Leave
• Career Growth & Advancement Opportunities

Key Responsibilities

• Partner with the General Manager to oversee daily restaurant operations
• Lead and support both Front-of-House and Back-of-House teams
• Deliver exceptional guest service while maximizing customer satisfaction
• Resolve guest concerns quickly and professionally
• Coach, train, and develop team members to achieve operational excellence
• Organize staffing schedules and supervise daily shifts
• Maintain company standards for food quality, cleanliness, and hospitality
• Ensure compliance with health, sanitation, and safety regulations
• Monitor labor, food costs, and operational performanceEvaluate vendors and product quality while supporting purchasing decisions
• Implement company policies and operational procedures
• Help build a positive team culture focused on accountability and guest satisfaction

Qualifications

• 2+ years of experience as an Assistant General Manager, Restaurant Manager, or similar leadership role
• Experience in a high-volume fast-casual, casual dining, or full-service restaurant
• Strong knowledge of food and beverage operations
• Proven ability to lead, motivate, and develop restaurant teams
• Excellent guest service and conflict resolution skills
• Experience managing labor, scheduling, inventory, and restaurant financial performance
• Proficiency with Microsoft Office, Google Workspace, and restaurant technology
• Experience with restaurant management systems such as Toast, Paycom, HotSchedules, TripleSeat, RESY, or OpenTable is highly preferred
• Strong organizational, communication, and leadership skills
• Degree in Hospitality Management, Business Administration, Culinary Arts, or a related field is a plus

Why Join Us?

This is an opportunity to grow your hospitality leadership career with a successful, guest-focused restaurant concept that values teamwork, operational excellence, and internal promotion. If you're a hands-on leader who thrives in a fast-paced environment and enjoys developing people while delivering memorable guest experiences, we'd love to hear from you.