Assistant General Manager, Canteen Ops — Veterans Hospital

U.S. Department of Veterans Affairs; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an Assistant General Manager for the Los Angeles VA Medical Center Canteen. This role leads daily operations, oversees multi-unit food service efforts, and ensures exceptional customer service for Veterans and staff.

The position requires 1–2 years of management in food service or retail, ServSafe certification (or within 90 days), and a current REAL ID. Proficiency with Microsoft Office and POS systems is expected.

Qualifications

• Management experience in food service and/or retail (1–2+ years).
• Hands-on leadership with customer service focus.
• Proficient with Microsoft Office and POS systems.
• ServSafe certification required (or within 90 days).
• A current valid REAL ID is required.

Responsibilities

• Operations leadership: support daily operations of the Patriot Café, Patriot Retail, and/or Patriot Brew within the VA Medical Center.
• Team supervision, training, and staff development to build a high-performing team.
• Deliver outstanding customer service to Veterans, staff, and visitors.
• Ensure food safety, sanitation, and product availability to maintain safety standards.
• Reinforce policy and quality standards across operations.
• Assist in inventory control, labor costs, and budget performance.
• Develop local promotions to increase engagement and drive sales.
• Report to Canteen Chief on operations, performance, and compliance.

Skills

Management experience

Customer service orientation

Operational leadership

MS Office / POS systems

ServSafe certification

REAL ID compliance

Tools

POS systems

Job description

U.S. Department of Veterans Affairs is seeking an Assistant General Manager for the Los Angeles VA Medical Center Canteen. This role leads daily operations, oversees multi-unit food service efforts, and ensures exceptional customer service for Veterans and staff.

The position requires 1–2 years of management in food service or retail, ServSafe certification (or within 90 days), and a current REAL ID. Proficiency with Microsoft Office and POS systems is expected.