VCS - Assistant Canteen Chief - Los Angeles CA

U.S. Department of Veterans Affairs; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an Assistant General Manager for the Los Angeles VA Medical Center Canteen. This role leads daily operations, oversees multi-unit food service efforts, and ensures exceptional customer service for Veterans and staff.

The position requires 1–2 years of management in food service or retail, ServSafe certification (or within 90 days), and a current REAL ID. Proficiency with Microsoft Office and POS systems is expected.

Qualifications

• Management experience in food service and/or retail (1–2+ years).
• Hands-on leadership with customer service focus.
• Proficient with Microsoft Office and POS systems.
• ServSafe certification required (or within 90 days).
• A current valid REAL ID is required.

Responsibilities

• Operations leadership: support daily operations of the Patriot Café, Patriot Retail, and/or Patriot Brew within the VA Medical Center.
• Team supervision, training, and staff development to build a high-performing team.
• Deliver outstanding customer service to Veterans, staff, and visitors.
• Ensure food safety, sanitation, and product availability to maintain safety standards.
• Reinforce policy and quality standards across operations.
• Assist in inventory control, labor costs, and budget performance.
• Develop local promotions to increase engagement and drive sales.
• Report to Canteen Chief on operations, performance, and compliance.

Skills

Management experience

Customer service orientation

Operational leadership

MS Office / POS systems

ServSafe certification

REAL ID compliance

Tools

POS systems

Job description

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Assistant General Manager for our LOS ANGELES - CA - VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Assistant General Manager for our LOS ANGELES - CA - VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.

Qualifications

Management Experience: Minimum of 1-2 years of direct food service and/or retail management experience. Proven track record of building sales - increasing profits - and developing staff. Leadership & Service Focus: Hands-on leadership style with a strong emphasis on customer service and hospitality. Technical Skills: Proficient in Microsoft Office applications (Word - Excel - etc.) and experienced with POS systems. Certifications & Credentials: ServSafe certification required (or must be obtained within 90 days of hire). A current - valid REAL ID is required to work with the Veterans Canteen Service.

Duties

• Duties include - but are not limited to the following: Operations Leadership: Support the daily operations of the Patriot Café́ - Patriot Retail - and/or Patriot Brew within the VA Medical Center
• Team Supervision & Development: Supervise - train - and support assigned personnel to build a motivated - high-performing team
• Customer Experience Excellence: Deliver and promote outstanding customer service standards to create a welcoming environment for Veterans - staff - and visitors
• Food Safety & Quality Assurance: Ensure food quality - sanitation - cleanliness - and product availability to maintain high safety and service standards
• Regulatory & Standards Compliance: Reinforce consistent adherence to established operational policies - procedures - and quality standards
• Financial & Resource Management: Assist in managing inventory control - labor costs - and budget performance to optimize efficiency and profitability
• Marketing & Promotions: Develop and implement local promotional programs to increase engagement and drive sales
• Leadership Accountability: Report directly to the Canteen Chief - providing updates on operations - performance - and compliance.